What are the responsibilities and job description for the End User Support Engineer position at Selby Jennings?
What you'll do : Detecting, monitoring, and resolving technical issues.Raising issues and coordinating support from third parties or other IT teams when necessaryDelivering outstanding customer service to all end users, traders, and senior leadershipWorking effectively in a cooperative and collaborative global team environmentEscalating, coordinating, and managing incident response for critical firm-wide issuesTroubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobilityMaintaining a senior level of knowledge and involvement in many aspects of the trading environmentEngaging in technical collaboration with other Infrastructure groups and business IT teams as appropriateWhat We're Looking For : 3-6 years of technical and functional experience in a fast-paced enterprise environmentAbility to effectively recognize and resolve technical issues quickly and systematicallySpecialist of Windows, MacOS, Linux, iOS, AndroidSpecialist of MDM enrollment, including BYOD and corporate device managementKnowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365Knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP / IP, and VPNKnowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A / V issues, and conference room issuesAbility to communicate effectively and professionally across all settings to technical and non-technical audiencesDiscipline(s) : Financial TechnologyJob type : Permanent
