Order Entry Technician

SUMMARY

This position is responsible for data entry, prescription processing, monitoring and prioritizing the medication dispensing workflow, and handling rejected claims/third-party adjudication. The technician ensures timely order processing based on delivery timelines while providing excellent customer service via phone and electronic communication.

The ideal candidate has experience in hospice and/or long-term care (LTC) pharmacy and is proficient in QS1 and Docutrack. Strong attention to detail, professionalism, and collaboration are essential.

ESSENTIAL RESPONSIBILITIES:

• Process and bill prescriptions and medical supplies

• Perform administrative and record-keeping tasks as assigned

• Handle third-party adjudication

• Coordinate closely with Select dispatch team

• Provide excellent customer service and support

• Other duties as assigned by the supervisor

MINIMUM QUALIFICATIONS:

• Active Pharmacy Technician license that is in good standing

• 3 years of pharmacy processing experience (LTC experience is preferred)

• Proficiency in QS1 and Docutrack software systems

• Knowledgeable of medication dispensing processes under the physician dispensing protocol in accordance with state and federal regulations

• Strong organizational, problem-solving, and customer service skills

• Ability to maintain a high level of confidentiality

• High attention to detail and accuracy in data entry

• Ability to communicate professionally with providers, patients, and team members

• Strong written and verbal communication skills

• Ability to work independently and collaboratively

• Proficiency in Google Workspace and/or Microsoft Office 365

• Spoken and written fluency in English

• Ability to adapt to new systems or processes

Physical Requirements:
Ability to perform essential office tasks, including prolonged periods of sitting, frequent use of a computer and other standard office equipment; and occasional lifting or carrying of up to 25