What are the responsibilities and job description for the Store Manager position at Select Shades?
We are looking for a responsible Store Team Leader to help organize and run our sunglass retail store at The Outlets of Lake George. The job places a high importance on ensuring the goals of sales, productivity, efficiency and customer satisfaction are met and exceeded.
Responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. Additionally, the Store Team Lead researches competitive products and analyzes consumer behavior to ensure our store meets and exceeds client expectations.
Our ideal candidate will have retail manager skills with a sharp business mindset. He or she should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since he or she will often be acting as a liaison between the regional team leader, employees and customers.
Role and Responsibilities
- Assist the Regional Lead in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Schedule & Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Manage social media strategy for the location, including posts on Facebook, Instagram, and Snapchat.
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functional and presentable
- Ensure all employees adhere to company’s policies and guidelines
- Delegate tasks to Assistant Team Leader as needed and where appropriate.
- Any other tasks as deemed pertinent by the regional lead or company.
Preferred Skills
Prior experience in a customer-facing role. Proficiency in analyzing business results. Proactive mentality with the ability to use creativity to solve problems.
Incentives and Perks
If goals and store standards are met, paid world travel is available through our partner company.
Job Type: Full-time
Pay: $43,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
Experience:
- Sales: 3 years (Preferred)
Ability to Relocate:
- Lake George, NY 12845: Relocate before starting work (Required)
Work Location: In person
Salary : $43,000 - $45,000