What are the responsibilities and job description for the Desktop Support Technician position at Select Source International?
Job Title : Desktop Support technician
Duration : 12 months (Temp to Hire)
Location : Groton/New London, Connecticut 06340
Job Description:
You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers, and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers, and client approved applications
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
1–3-year computer support experience, basic hardware, and software skills. Good work ethic, good organizational skills.
Salary : $20 - $24
