What are the responsibilities and job description for the Desktop Support Technician position at Select Source International?

Job Description

Job Description :

You will work in a highly directed environment.
Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and / or Same Business Day (SBD) service delivery environment.

Responsibilities :

PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and / or electronic equipment.

Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk, or script.

May perform routine installs, moves, adds, and changes as part of a directed team, including :

Complex desktop and laptop break fix work.

Whole unit replacement.

Simple desktop printer fixes.

Load software with a script.

General Job Information :

Candidate will be taking PC hardware break fix calls at various locations.

Must have reliable transportation.

Must be able to complete required product training.

Company Description

Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

Company Description

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What are the responsibilities and job description for the Desktop Support Technician position at Select Source International?

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