Desktop Technician

Job Title: Desktop Technician

Location: LDC Office, 1123 W 3rd Ave, Denver, CO (on-site)

Duration: 12-month contract with possibility of extension

Pay-Rate: $20 - 25/hr on W2

Overview:

• We are seeking a skilled PC Refresh Technician to join our team in Denver. The technician will be responsible for replacing outdated hardware with new, pre-built equipment across multiple locations in the Denver metro area. The role is primarily on-site (75%) with periodic travel (25%) to various office and power plant environments.

Key Responsibilities:

• Perform hardware refreshes by replacing outdated equipment with pre-configured devices.
• Coordinate and schedule refresh activities with end users.
• Complete a target of 35-40 device refreshes per month.
• Conduct minimal software installations on new devices when required.
• Travel to multiple locations within the Denver metro area to deploy equipment and troubleshoot issues.
• Collaborate with another refresh technician to build, deploy, and process returned equipment.
• Resolve post-deployment user issues or escalate them to the Deskside Support team as necessary.
• Maintain accurate records of deployments and issues using ServiceNow.

Qualifications:

• Experience: 2-3 years in a HelpDesk or similar technical support role.

Technical Skills:

• Proficiency with Windows 11 operating system.
• Familiarity with general computer peripherals and hardware troubleshooting.
• Experience using ServiceNow for ticket management and tracking.
• Knowledge of Active Directory and Azure AD for managing user and device access.
• Basic PowerShell scripting for occasional tasks.
• Soft Skills: Strong customer service and communication skills to effectively work with end users.
• Transportation: Valid driver's license and reliable transportation. Fleet vehicles may be available on a first-come, first-serve basis.

Additional Information:

• Onboarding and training period: Approximately 2 months to reach full proficiency.
• Must be comfortable working in both office and power plant environments.
• Ability to lift and move hardware equipment as needed.

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