What are the responsibilities and job description for the IT Support Technician position at Select Source International?
Job Description
Job Description
Pay Rate : 23.50
Length of Assignment 1 year
Expected start date : As soon as possible
Shift, hours, rotation : 8x5, Monday - Friday
Top three skills needed to perform this role :
1. Troubleshooting skills
2. Interpersonal Skill
3. Computer based technical skills
CompTIA A or equivalent preferable
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
