Order Management Analyst

Job Title: Professional - Customer Inventory Analyst

Location: Remote Job

Duration: 6 months

Job Description:  

• Provide customers with value added inventory management service. Represent the client in positive and professional manner, as the one face to the customer buyer. Ensure accurate timely delivery of customer orders. Participate in providing cost effective order fulfillment.

• Manage superior customer service and inventories to desired level through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers or within the department.

• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.

• Identify and communicate discrepancies in promotional forecasts with the Buyer, Business Development Manager and other internal supply chain functions. Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs.

• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (Promotional information, customer processes and scorecards, customer information to ensure successful execution of customer requirements related to order entry and fulfillment. Provide support to team members to ensure success in meeting internal and external customer requirements.

• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, because of effective problem solving.

• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.

• Create respectful environment among team members and motivate improvement of individuals and team performances to achieve desired business results.

• Maintain effectiveness of varying environments with different tasks, responsibilities, and people. Set priorities and strategically identify issues, underlying problems, and potential solutions to develop plan of action.

• Render judgments and make timely decisions in alignment with business objectives, strategies, and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues, and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes and adjust to meet requirements of changing conditions/situations.

Responsibilities include:

managing customer inventories and generating orders through data analysis, and operation of client’s Order Management, Vendor Managed, or Co-Managed Inventory systems. Help external Business customers plan and manage promotions and product roll overs.

Accountable for thorough understanding of customer processes, objectives, and expectations of client as well as internal business functions to gain alignment of internal and external supply chain processes. Reports to the Customer Logistics Solutions Manager.

Key customers include Field Sales, Customer Order Associate, Customer Replenishment Specialist, Business Planning, Deployment, Distribution Analysis, Distribution Operations, Transportation teams, Product Supply, Customer Strategies, and team leaders.

REQUIRED

Qualifications and Skills

• Minimum of Bachelor’s degree.

• 1-2 years of experience in managing customer inventory and order fulfillment.

• Ability to clearly and precisely communicate orally and in writing to individuals and groups.

• Ability to communicate precise innovative Logistics and business solutions to customers and team leaders/members.

• Ability to adapt and support the organization through times of change.

• Ability to assess business views strategically.

• Ability to build strong sustainable business relationships at various levels throughout organization and with key customers.

• Ability to precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements.

• Ability to operate and use laptops and other technological devices/software programs to communicate with other people.

Ability to proficiently use and perform key functions of Microsoft Excel software program. Should also be proficient in data access tools and PC based applications (Windows, Microsoft Office Suite, Word, Excel, and PowerPoint).

Preferred:

• Familiarity with order fulfillment system is desirable (SAP, Data Alliance, True Commerce).