What are the responsibilities and job description for the Sales & Customer Service Representative position at Selectblinds?
SelectBlind's vision is to empower people to create spaces they can be proud of. We want to provide an exceptional customer experience that builds confidence with the most diverse selection of window coverings and helpful resources throughout the entire customer lifecycle. We are growing quickly and are looking for passionate people who want to join a team where they feel valued and where they can actively contribute to growing and building something meaningful. Our company DNA is founded on empowerment and compassion but also fun. We like to laugh. It’s just who we are.
The ideal candidate for the Call Center Sales & Customer Service role will have demonstrated the ability to achieve the following:
- Provide product or service information by answering and asking questions; to help give assistance to our customers.
- Improve quality results by recommending changes, suggesting samples, and guiding customers through their orders from start to end.
- Creating customer orders for custom blinds, and assisting them with walking through how to measure their windows and making sure the product will fit their needs.
- Take inbound calls and answer customers via emails, chats, and text messages.
- Go the extra mile every time to surprise and delight customers.
Skills/ Requirements
- Any type of previous customer service/customer care role - either via phone or in person is preferred but not required
- Basic knowledge of Microsoft Applications (Microsoft Word and Excel)
- Good typing skills
- Ability to work with fractions and measurements
- Positive and friendly demeanor toward every customer and colleague
- Strong communication skills (verbal and written)
- Awareness of and interest in the design, and home décor
- An obsession with creating an elevated client experience
- Demonstrated skills in project management
- Self-starter, quick learner, and team player
Pay
- $18/hour to start for training
- $19/hour during the probationary period
- $20/hour as your standard pay commission
- Paid holidays
Shift/Hours
- First 4 weeks (during training) you will work 7:30 AM to 4:00 PM (Monday-Friday)
- Our hours of operation are 6:00 AM to 6:30 PM.
- One weekend day is required (either Saturday or Sunday). Weekend hours are only 7:00 AM to 3:30 PM.
- Requested shift changes are possible after clearing the probationary period and on an as-needed basis.
- Your shift will only change if you request it and there is an opening, so no need to worry about constant shift/hour changes
About SelectBlinds - SelectBlinds is a leader in DIY custom blinds, where our goal is to provide a friendly, relaxed online environment as an alternative to the aggressive showroom buying environments our competitors create. Our customers are homeowners who want high-quality, budget-friendly DIY window coverings that are as unique as they are. International brands, big showrooms, and large contracting firms all said making the process of ordering custom blinds online could never be simple or intuitive, but SelectBlinds is in the business of engineering solutions. We have over 500,000 5-star reviews proving the naysayers wrong!
Salary : $18 - $20
