Client Manager

Are you ready to unlock your potential and embark on an empowering journey with a company that celebrates the entrepreneurial spirit and embraces a growth mindset?

We are thrilled to be adding a Client Manager to our team in Bend OR. Join us and contribute your skills to a dynamic and forward-thinking organization!

About Us:

Selectemp is an award-winning staffing service dedicated to helping talented individuals across the state of Oregon find rewarding work with attractive companies. Selectemp is a part of the TalentLaunch network - fearless innovators who leverage expertise and creativity to bring new ideas to our family of brands. TalentLaunch is a network of problem solvers who never give up and strive to make things happen quickly and efficiently. We build relationships and help others by making valuable business connections. It’s our purpose to help staffing and recruitment companies grow proactively. TalentLaunch and Selectemp are ready to help you reach new heights!

Learn more about Selectemp by visiting selectemp.jobs

Learn more about TalentLaunch by visiting mytalentlaunch.com

The salary range for this position is between $46,200-$71,294 depending on location, relevant skills, and years of experience.

Scope

The Client Manager is responsible for managing and growing relationships with existing clients. The Client Manager will serve as the main point of contact for clients, ensuring excellent customer service and maintaining high levels of client satisfaction. The Client Manager will also be responsible for identifying opportunities to expand business with existing clients.

Key Relationships

Internal - TalentLaunch Corp Teams, Operating Company Teams

External - Industry Network Groups, Existing Customers

Key Areas of Responsibility

1. Contributes to the power of potential in people by exemplifying the Redwood Tree Culture and embedding it throughout the organization.
2. Builds and maintains strong relationships with existing clients, serving as the main point of contact for all client-related inquiries and requests.
3. Identifies and pursues opportunities to expand business with existing clients by upselling and cross-selling additional services.
4. Proactively engages with clients to identify potential issues, address concerns, and ensure high levels of client satisfaction.
5. Collaborates with internal teams, including recruitment, operations, and finance, to ensure smooth service delivery and timely resolution of client-related issues.
6. Prepares and delivers presentations, proposals, and contracts to clients.
7. Monitors and reports on client performance, including key performance indicators (KPIs) and metrics, and takes corrective action as needed.
8. Prepares and presents candidate profiles to hiring managers for review.
9. Provides ongoing support and guidance to clients, including regular check-ins and status updates.
10. Stays up-to-date with market trends and competitor activities to identify new business opportunities and stay ahead of industry changes.
11. Prepares and presents regular reports to management on client activities, sales performance, and market trends.
12. Conducts safety inspections and walkthroughs regularly, reporting violations to the TalentLaunch Safety Consultant
13. Adheres to and follows all company Policies, organizational competencies, processes, procedures, and guidelines.
14. Provides ongoing support to the candidate once placed, including addressing talent performance issues, payroll, workers compensation and unemployment.
15. Supports the Workers Compensation Claims process.
16. Provide support in sourcing, recruiting, and onboarding, as needed to support the needs of the team and business.
17. Other duties as assigned.

Physical Requirements

1. Must be able to remain in a stationary position for extended periods of time.
2. The person in this position needs to move about both inside an office and at other locations where meetings may be conducted.
3. Frequently operates a computer for extended periods of time.
4. Frequently communicates with others over the phone, video and in person; must be able to exchange accurate information in these situations.
5. Willingness to travel as needed to meet with clients and attend industry events.

Work Schedule

Full-time; 52 weeks per year. In addition to regular business hours, the person in this position must be able to be flexible around the needs of the organization.

Required Skills/Abilities:

1. Excellent verbal and written communication skills and ability to speak clearly and persuasively in both positive and negative situations.
2. Ability to prioritize and plan work activities, strong time management skills, and developing realistic action plans.
3. Proven ability to work effectively with personnel at all levels of an organization, including c-suite level executives.
4. Ability to work independently and within a team environment.
5. Drive to succeed revenue and gross margin production goals.
6. Proven success at working well in teams and independently.

Minimum Qualifications

1. High School Diploma or equivalent
2. Three (3) years or more experience of proven account management success in a consultative and professional services environment.
3. Valid drivers license and reliable transportation

Preferred Qualifications

1. Degree in business or other related field
2. Previous experience selling and/or recruiting in the staffing industry
3. Google Suite experience
4. Familiarity with applicant tracking systems (ATS), Customer Relationship Management (CRM) systems, and other HR software.

Benefits

• Competitive compensation package based on geography and experience
• Opportunities for continuous learning and career development
• Network wide engagement and recognition opportunities
• Full array of health benefits including dental, vision, and much more!
• Eligibility for a 401(k) account employer match
• Refuel & Relaunch - Unlimited paid time off policy

Join us in making an impact and unlocking the potential around us!

TalentLaunch and Selectemp are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

TalentLaunch and our family of brands are actively working towards fostering a more inclusive and diverse workforce. We recognize the value of diverse perspectives and are committed to creating an environment where everyone is welcomed. We encourage candidates from all backgrounds to apply and contribute to our ongoing journey of building a workplace that embraces diversity. Apply now to be a part of TalentLaunch and contribute to our commitment to inclusivity.