Outbound Sales Representative (030424)

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

Are you interested in an opportunity to join the fastest-growing organization with a one-of-a-kind culture? SelectQuote is looking to hire individuals for our Sales Qualification Associate ("SQA") team within our SelectQuote Qualifications Team, where team members are responsible for handling all of SelectQuote's insurance product inquiries. The SQA team will work with consumers on understanding their needs and triaging them to a licensed agent. We have a fun, comfortable, and fast-paced working environment where our employees are rewarded for their achievements. This role is a fantastic opportunity for someone wanting to expand into sales with a growing company. We encourage you to apply if you are interested in building an inside sales career! After applying, you will speak with our recruiting team to learn more about SelectQuote and this inside sales position.

The Day-to-Day:

● Paid training; we will give you all the tools you need for success

● Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy on a consumer's 1st interaction with the company.

● Answering inbound calls (approximately 200 a day) from sales prospects and third-party partners

● Execute transfer of potential customers to a licensed insurance agent

● Educate consumers on SelectQuote's value proposition of "We shop, you save" through our 20 A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our best-in-call agents.

● Intense focus on script adherence, customer screening, and handling and overcoming consumer objections and stalls to get them the help they need in their shopping experience.

● Willingness to receive improvement coaching, implement those suggested actions and show demonstrated improvement.

● Meet and exceed specified monthly goals for transfer rates and other key performance indicators.

● Become a part of a competitive team atmosphere and great culture that rewards performance.

Job Description

Job Summary:

Sales Qualification Advisor (“SQA”) team members are responsible for handling all of SelectQuote's insurance product inquiries. The SQA team will work with consumers on understanding their needs and triaging them to a licensed agent.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy on a consumer's 1st interaction with the company.

Answering inbound calls (approximately 200 a day) from sales prospects and third-party partners

Execute transfer of potential customers to a licensed insurance agent

Educate consumers on SelectQuote's value proposition of "We shop you save" through our 20 A-Rated carrier comparison shopping technology and further sell them on the importance of talking to our best-in-call agents.

Intense focus on script adherence customer screening and handling and overcoming consumer objections and stalls to get them the help they need in their shopping experience.

Willingness to receive improvement coaching implement those suggested actions and show demonstrated improvement.

Meet and exceed specified monthly goals for transfer rates and other key performance indicators.

Skills/Abilities:

Excellent oral communication with strong interpersonal skills

Strong conversational phone skills

Ability to take feedback and implement to improve performance

Excellent time management skills

Ability to learn and adapt to changes quickly

Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals.

Ability to follow instructions and have proficiency with technology especially computers software applications and phone systems'

Demonstrated professionalism in conduct and behaviors

Ability to work remotely if required and basic computer skills

Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps

Education and Experience: 

High school diploma or equivalent is required

Associates or bachelor's degree preferred

Preferred 1 year or more experience working in a contact or call center environment

Proven track record of exceeding goals in past positions

Experience working in a professional office setting

Preferred experience in retention escalations upselling and sales

Job stability 

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Additional Information

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