What are the responsibilities and job description for the Senior Production Support Engineer position at Selene Holdings?
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You will also create Incident Response reports for all major incidents and help to communicate process improvements.
Responsibilities
- Monitors dashboards and alerts and responds according to alerts as necessary.
- Research incidents for clients and identifies root cause and works with other teams for resolution.
- Responsible for incident escalation and establishing team meetings to bring resolution to high priority incidents.
- Works with development, DBA, and other engineers to identify problems and bring them to resolution.
- Creates reports, dashboards, and alerts as necessary to ensure that incidents are identified and resolved within SLA.
- Helps create, validate, and approve Operational runbooks and other required documentation for all clients and systems.
- Works with Product, Project, and Delivery teams to ensure successful deployments of new code to lower environments and Production.
- Trouble -shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures.
- May design, code, benchmark test, debug and document programs.
- Performs impact analysis to output data processing based on user and client requirements.
- Analyzes documentation supporting changes in a complex production environment.
- Will communicate status of operations to allow for immediate response to service disruptions.
Basic Qualifications, Preferred Skills, Experience, And Education
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes :
The job requirements listed above are representative of the knowledge, skills, and / or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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