Administrative Support Specialist

Position Title: Billing Specialist and Administrative Assistant
Employment Type: Full-Time
Hours: Monday - Thursday, 8:30 AM - 5:00 PM & Friday, 8:30 AM – 3:30 PM

About Us

We are a dedicated mental health counseling practice committed to empowering individuals to make positive changes in their lives. Our team fosters a supportive, professional, and welcoming environment for both our clients and staff.

We are seeking a detail-oriented Administrative Support Specialist who will play a vital role in ensuring smooth billing processes and efficient administrative operations.

Key Responsibilities

Billing Responsibilities:

• Process, monitor, and manage insurance claims and payments.
• Reconcile accounts, resolve discrepancies, and ensure accurate billing.
• Maintain up-to-date knowledge of mental health billing practices and insurance requirements.
• Communicate with insurance companies and clients to address billing inquiries or issues.
• Utilize billing platforms and software to manage records and generate reports.
• Assist in preparing and sending out statements to clients.

Administrative and Front Desk Responsibilities:

• Greet and check in clients, ensuring a welcoming and professional front desk experience.
• Answer phone calls, schedule appointments, and manage client inquiries.
• Maintain the cleanliness and organization of the front desk and reception area.
• Ensure proper documentation and compliance for client files.

General Office Support:

• Assist with administrative tasks such as data entry, filing, and preparing reports.
• Manage office supplies and coordinate with vendors as needed.
• Support other team members with special projects or tasks as required.

Qualifications

Required:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  
• Exceptional organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Strong interpersonal and communication skills, both written and verbal.

Preferred:

• Experience in healthcare billing.
• Experience with mental health billing platforms and coding (e.g., CPT codes, ICD-10).
  
• Familiarity with insurance verification and authorization processes.
• Prior experience in a front-desk or customer-facing role.

Skills and Competencies

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks efficiently.
• Comfortable working in a fast-paced environment.
• Customer service-oriented with a focus on creating positive client experiences.

What We Offer

• Competitive compensation.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

Salary : $16