Customer Service Specialist

Company Description

JB Hunt is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Role Description

This is a full-time remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.

Paid 3 weeks training will be provided.

19 / hour

• Respond to all inquiries promptly and maintain detailed notes and customer information
• Effectively manage day to day operations for client's projects by liaising with both internal staff and external resources
• Identify opportunities to improve overall customer service experience
• Communicate client requirements, objectives and issues to respective internal team members according to specific requirements
• Actively participate in our Contact Centre through telephone, email and chat activity
• Perform data entry for various programs as required
• Escalate issues to internal stakeholders
• Master and utilize internal software program for order processing, inventory and freight management
• Assist in the preparation of reports and other documentation as may be required to manage and report on activity for client programs
• Co-ordinate and assist in client billings, when applicable
• Assist in Quality Control, when required
• Complete customer service related tasks as required

Qualifications

Ability to work in a fast paced, team driven environment

Expert on Microsoft Office suite, especially Office and Excel

Possess an empathetic and nurturing personality in order to relate to customer's needs

Salary : $19