Small Business Loan Relationship Manager

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking a Small Business Loan Relationship Manager to join our team!

The Small Business Loan Relationship Manager is a critical member of the Commercial Lending Asset Quality team managing a portfolio of small business loans. The Small Business Loan Relationship Manager is a primary point of contact for borrowers, supporting inquiries, monitoring, and modifications. This individual must understand the value of building relationships and customer service as the Manager will have frequent direct contact with both internal and external customers. To effectively support borrowers, the Manager must understand complex loan documents, navigate loan monitoring systems, and have strong written communication and analysis skills. To effectively support staff, the Manager must prioritize teamwork, mentorship, and collaboration. Commitment to excellent customer service, the ability to prioritize, and a team-focused approach are critical to succeeding in this role.

WHAT You'll DO: 

• Develop and sustain strong relationships with borrowers within the assigned loan portfolio. Lead efforts in servicing and monitoring activities, ensuring exceptional customer service.
• Support Specialist as they serve as lead borrower contact and coordinate with internal partners as needed. · Oversee annual site visits and provide technical assistance as needed.
• Serve as the point of escalation as needed with external lenders, guaranty programs, and other loan-related external parties.
• Ensure and support handoff from Commercial Lending with the goal of providing a seamless post-closing borrower transition. Ensure and support borrower handoff back to Commercial Lending if borrower requests a new loan or additional funding.
• For loan modification requests, lead collection of background, financial statements, and other documentation. Develop the modification request, including writing the memo, completing financial analysis, and coordinating with the assigned underwriter.
• For troubled loans, support the handoff to Special Assets.
• Organize and track multiple borrower requests and loan-level activities across a portfolio of approximately 125 loans simultaneously.
• Review and analyze annual borrower financial statements.
• Provide excellent service to members as well as internal and external partners in a professional, highly responsive, and accurate manner.
• Be a critical member of the Asset Quality relationship team that supports and builds an efficient and thorough relationship management program.
• Manage the performance of Small Business Loan Relationship Specialists and hold staff accountable for results, accuracy, and timeliness of work.
• In concert with the Commercial Loan Special Assets Manager, establish specific goals for the SBL portfolio and implement strategies to achieve these goals.
• Prioritize engagement of staff through coaching, departmental training, and development opportunities.
• Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services
• Handle other projects and duties as may be deemed necessary

WHAT You’ll NEED: 

• Bachelor’s degree in a related field AND 4 years of experience in lending, finance, or community economic development – or a combination of education and related.
• 2 years of supervisory experience.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Excellent understanding of balance sheet and income statement analysis.
• Proven ability to develop and maintain relationships with borrowers and colleagues.
• Ability and willingness to take initiative and lead projects through to completion.
• Proven ability to manage multiple projects and deadlines and effectively prioritize.
• Strong written and verbal communications skills.
• Mastery of spreadsheet programs, including Excel, and strong quantitative skills.
• Spanish language skills preferred.
• Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization are essential.
• Teamwork and an interest in the development of co-workers are important Self-Help values.
• Ability and willingness to work overtime, when needed. 

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Click the “apply now” button to apply!

Compensation: Competitive nonprofit compensation, based on experience, plus a generous benefits package. 

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.