What are the responsibilities and job description for the Contact Center Representative position at Self-Help Federal Credit Union?
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a Contact Center Specialist to join our Archer Heights team
WHAT You’ll Do:
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Answer incoming calls and take appropriate action for each call professionally and accurately.
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Engage in active listening, identify members’ needs, clarify information, research every issue and provide solutions. Escalate unresolved problems; ensuring that member feels supported and valued. Follow up on complaint/question status, ensure resolution.
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Assist members with any online or mobile banking questions, and escalate any issues to management appropriately.
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Understand and strive to meet or exceed personal goals and contact center metrics while providing excellent consistent member service.
- Utilize software, scripts, reports and tools appropriately.
WHAT You’ll Need:
- Spanish fluency strongly preferred
- Ability to commit to a six (6) day work (when needed).
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2-year experience in financial institution or min. 2-year experience in contact center environment.
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High School or equivalent experience
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Click the button below to apply now!
Salary/Hourly Range: $23.75 - $29.80
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Salary : $24 - $30