Assistant Operations Manager - Margaritaville Lake Tahoe

Description

OVERVIEW:  The Assistant Operations Manager assists the Operations Manager in the leadership  and operations over assigned parking account. This position assists in maximizing financial performance, maintaining client relationships and supervising full time and part time employees.  The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.  

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Administers plan programs and projects that adhere to approved budgets and schedules, and oversees their implementation.
• Monitor timekeeping and schedules on a consistent basis.
• Responsible for ensuring proper coverage for all shift callouts, tardiness, etc.  
• Monitors payroll checking that all time off requests are approved/denied and timecards are approved.  
• Monitor revenue control measures to ensure performance to budget.
• Implements policies and procedures. Makes recommendations for service improvements to Operations Manager, establishes required service levels and anticipates labor requirements.
• Assists with all weekly and monthly reports to ensure deadlines are met. 
• Communicate as needed with hotel team regarding occupancy levels, special events, and anything that would fluctuate the staffing needs.
• Interact directly with clients to maintain client relationships. 
• Monitor handling of customer concerns to ensure customer satisfaction.
• Work in improving operational standards to maximize productivity and efficiency. 
• Provides supervision and oversight to the team members whose responsibilities include assisting with the daily operations of the parking area, assisting customers, responding to parking issues, and assisting with hiring, training and evaluating staff.
• Monitor supply and inventory, anticipate needs for ordering for operational needs.  
• Promotes safety to ensure that the unit follows policies and procedures. Maintains audit controls within the unit; minimize claims and report immediately.
• Ensure work area, including office, parking lot, and driveway are clean free of debris and obstruction.
• Must assist sister properties as requested.
• Ensure that all Federal and State employment laws are adhered too
• Must attend all Company special functions in addition to hotel meetings. 

SUPERVISORY RESPONSIBILITIES:

• This job has supervisory responsibilities which includes the training and performance evaluation of employees.  This position works in coordination with Operations Managers and Human Resources on all employment issues.   

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal

• Manages difficult or emotional customer situations.
• Responds to requests for service and assistance.
• Meets commitments.

• Listens to others without interrupting.
• Keeps emotions under control.

• Speaks clearly and persuasively in positive or negative situations.

• Contributes to building a positive team spirit.
• Able to build morale and group commitments to goals and objectives.

• Writes clearly and informatively.
• Able to communicate with all levels of Executives and Ownership.

Leadership

• Delegates work assignments.
• Sets expectations and monitors delegated activities.

• Gives appropriate recognition to others.

• Includes staffing planning, decision-making, facilitating and process improvement.
• Makes self available to staff.
• Provides regular performance feedback.

Organization

• Works within approved budget.
• Contributes to profits and revenue.

• Promotes a harassment-free environment.

• Treats people with respect.

Self Management

• Follows instructions, responds to management direction.
• Takes responsibility for own actions.

• Exhibits sound and accurate judgment.
• Includes appropriate people in decision-making process.
• Makes timely decisions.

• Reacts well under pressure.

• Meets productivity standards.
• Completes work in timely manner.

• Observes safety and security procedures.
• Reports potentially unsafe conditions.

Language, Math and Reasoning  

• Ability to read, analyze and interpret documents such as safety rules, operating and procedural manuals.  Ability to write reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.  
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

EDUCATION, EXPERIENCE, and TRAINING: 

• Bachelor’s Degree in management or related field preferred but not required; one to two years Parking experience; plus a minimum two years Supervisory experience in a related field.    

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid Driver’s License with an acceptable driving record (manual transmission experience a must)

COMPUTER SKILLS:

• Basic typing and word processing skills
• Computer programs i.e. Excel, Windows

PHYSICAL APPREARANCE:  All employees must take pride and present a professional, well-groomed appearance.  Please refer to the Employee Handbook for policy specifics. 

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 50 pounds. 
• While performing the duties of this job, the employees is regularly required to walk, stand for long periods of time, talk or hear, and taste and smell.  

VISION REQUIREMENTS

• Distance Vision (clear vision at 20 feet of more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three dimensional vision, ability to judge distances and spatial relationships).

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• This position works in an environment with moderate noise level.
• While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions.
• While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles.
• While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions.

Salary : $25