What are the responsibilities and job description for the Operations Supervisor - Sheraton Gateway Los Angeles position at SELIG PARKING?
OVERVIEW: The Operations Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures, and acts as Manager-on-Duty when Operations Manager is off. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet guests courteously.
- Ensure customers are receiving timely service.
- Assist customers in and out of their vehicle.
- Drive, park, and retrieve customer vehicles in a safe and professional manner.
- Assist with training and coaching an excellent valet team.
- Ensures that daily staffing needs are covered.
- Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
- Responsible for driveway and traffic activity.
- Responsible for shift closing paperwork.
- Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.
- Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
- Ensure work area, including parking lot and driveway are clean free of debris and obstruction.
- Substitute for any position, if necessary.
SUPERVISORY RESPONSIBILITIES:
- Assists the Operations Manager in monitoring employee productivity and providing constructive feedback. No direct Supervisory reports.
COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Interpersonal
- Manages difficult or emotional customer situations.
- Responds promptly to customer needs.
- Keeps emotions under control.
- Speaks clearly and persuasively in positive or negative situations.
- Contributes to building a positive team spirit.
Leadership
- Inspires and motivates others to perform well.
- Accepts feedback from others.
- Makes self available to staff.
- Improves processes, products and services.
Organization
- Shows respect and sensitivity for cultural differences.
- Promotes a harassment-free environment.
- Works with integrity and ethically.
- Follows policies and procedures.
Self Management
- Is consistently at work and on time.
- Follows instructions, responds to management direction.
- Exhibits sound and accurate judgment.
- Reacts well under pressure.
- Works quickly.
- Observes safety and security procedures.
- Reports potentially unsafe conditions.
Language, Math and Reasoning
- Ability to read, analyze and interpret documents such as safety rules, operating and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before customers or employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
EDUCATION, EXPERIENCE, and TRAINING:
- High school diploma or general education degree (GED); and minimum six month related experience or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid Drivers License with an acceptable driving record
