What are the responsibilities and job description for the CSR - Customer Service Representative position at Selma Water Works and Sewer Board?
THE WATER WORKS & SEWER BOARD
OF THE CITY OF SELMA
Please apply at the Administrative Office
1600 Selma Avenue Selma, Alabama 36701
POSITION: CUSTOMER SERVICE REPRESENTATIVE
PURPOSE: TO ESTABLISH AN ELIGIBLE REGISTER OR FILL PRESENT AND
FUTURE VACANCIES WITH THE WATERWORKS AND SEWER
BOARD OF THE CITY OF SELMA
MINIMUM SALARY: $24,000.00
MAXIMUM SALARY: $33,084.27
POSTING DATE: February 20, 2025
CLOSING DATE: March 6, 2025
FRINGE BENEFITS INCLUDE MEDICAL INSURANCE, RETIREMENT, PAID
VACATION, HOLIDAYS AND SICK LEAVE.
JOB REQUIREMENTS
- Collects water and sewer payments and other fees from customers; posts entries to proper accounts.
- Assists customers with account inquires and complaints.
- Tabulates and balances daily deposits.
- Compiles weekly delinquent accounts report.
- Processes applications for new water service, transfer of service, or discontinuance of service.
- Prepares work orders for service connections and in response to customer requests.
- Answers telephone and direct calls.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
- Ability to read, write and perform basic mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Applications are available Monday – Friday 8:30 a.m. – 4:30 p.m. 1600 Selma Avenue,
Selma, AL 36701. Applications are also available on the Selma Water Works and Sewer Board website.
AN EQUAL OPPORTUNITY EMPLOYER
THE WATER WORKS AND SEWER BOARD OF THE CITY OF SELMA PROVIDES A PUBLIC
PERSONNEL SYSTEM BASED ON MERIT PRINICPLES. IT STRIVES FOR THE CONSTANT
IMPROVEMENT TO THE PUBLIC SERVICE BY EMPLOYING AND DEVELOPING THE BEST
QUALIFIED PEOPLE AVAILABLE, REGARDLESS OF THEIR RACE, COLOR, CREED, SEX,
POLITICAL BELIEFS, NATIONAL ORIGIN, OR DISABILITY.
DRUG FREE
THE WATER WORKS AND SEWER BOARD OF THE CITY OF SELMA IS A CERTIFIED DRUG-
FREE WORKPLACE.
Job Type: Full-time
Pay: $11.54 - $15.91 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $24,000 - $33,084
