Service Coordinator / Dispatch

Job Title: Service Coordinator / Dispatch
Company: Lutz Garage Doors
Location: Charlotte, NC
Job Type: Full-Time (In-Office)
Salary: $60,000 - $70,000 (based on experience)

Lutz Garage Doors is a commercial and residential garage door service company based in Charlotte, NC. We are backed by a Charlotte-based private equity firm, Selwyn Equity Partners. We currently have an opening for a Service Coordinator to assist with dispatching our technicians, scheduling jobs, and offering customer support for our clients. We are growing quickly and need someone with the ability to grow with us. As a service focused company, we are constantly managing different issues that will require flexibility, quick thinking, and someone who creates solutions for the complex industry we are in.

Job Summary:

We are looking for an enthusiastic and customer-centric individual to fill the role of Dispatch & Service Coordinator. The selected candidate will be based in our Charlotte, NC office from 8:00 AM to 5:00 PM Monday through Friday.

As the primary point of contact for Field Technicians, you will interact with customers, ensuring a thorough understanding of their service requirements. Your core responsibilities will encompass managing the call scheduling and overseeing the Dispatch Board. You will deliver exceptional services, resolve customer concerns, and maintain workflow for our technicians.

Responsibilities:

·         Work with other accounting team members to ensure a timely and accurate invoice

·         Track and Pay Vendor Invoices

·         Maintain positive working relationships with customers A/P managers to keep CV front of mind when it comes time to pay the bills

·         Provide feedback and expertise in field technician operational best practices, what is working well, what may need improving that will allow us to provide that excellent experience

·         Coordinate with Sales staff to plan customer appreciation events

·         Calendar GM approved PTO and Vacations for staff so we know who is available and when

·         Order and stock office supplies

·         Receive incoming service requests via email and phone

·         Coordinate with service team members to ensure service is provided promptly and that we have the right technician on the right call

·         Schedule location services for “dig jobs”

·         Apply for necessary permits and schedule inspections

·         Follow up with customers 24 hours after service calls to ensure they are satisfied with the results

·         Monitor progress on projects and communicate progress to leadership and project managers

Requirements:

• Previous experience in garage door industry
• Strong verbal and written communication skills
• General computer proficiency (Microsoft Office Suite)
• Excellent phone etiquette and interpersonal abilities (Bilingual ability is a plus)
• Ability to multitask and prioritize tasks effectively in a dynamic environment.
• Meticulous with adept critical thinking skills.
• Preferred ability to manage and maintain AR and AP

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• PTO (Paid time off) after 90 days
• Paid Holidays
• Quarterly Company Team Events
• Company iPhone and Laptop

Salary : $60,000 - $70,000