MANAGER - GROUP SALES

The Group Sales Manager is responsible for qualifying inquiries and developing new business opportunities from both prospective corporations and guests, while ensuring a high-quality group and guest experience. This role includes developing and executing strategic sales plans to maximize the use of ballroom space, catering venues, and other event spaces. The Group Sales Manager oversees all contractual agreements related to group business, including large and small corporate groups, large party dining, and any other business deemed to be group-related.

The Group Sales Manager acts as the primary point of contact for clients and ensures that all departments are aligned with the group’s requirements and expectations. This position requires strong coordination with internal teams to guarantee successful execution of events and an exceptional guest experience.

Essential Job Functions

• Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Actively solicits and researches new business opportunities through phone outreach, in-person meetings, and participation in trade shows, chamber events, and industry networking opportunities.
• Proactively pursues business leads and follows up to secure contracts and increase business volume.
• Develops and maintains a comprehensive sales kit to effectively market and sell group business options.
• Works closely with the Food & Beverage & Marketing team to coordinate and book events within the ballroom, meeting rooms, and other catering spaces.
• Manages and negotiates all sales contracts, including the planning, upselling, and detailing of programs with clients, ensuring accuracy in space requirements, times, equipment, menus, and decorations.
• Oversees large and small group bookings, including corporate events, social gatherings, and large party dining.
• Evaluates each business opportunity to maximize revenue generation through strategic sales planning and effective resource management.
• Actively participates in controlling the cost of goods sold and maximizing profitability for group and catering business.
• Maximizes room rental charges for non-food and beverage events to increase overall revenue.
• Communicates all relevant information to the appropriate departments to ensure smooth execution of group and catering business.
• Maintains accurate files and records related to client communications, event details, forecasting, and consumption patterns.
• Promotes positive guest and employee relations by fostering a professional and engaging atmosphere.
• Ensures a clean, safe, and hazard-free work environment within the assigned area of responsibility.
• Handles other assignments as directed by leadership
  
  

Qualifications

• A Bachelor’s Degree in a related field is preferred, with a minimum of five (5) years of relevant experience and at least one (1) year of supervisory experience.
• Must possess basic mathematical skills, including the ability to add, subtract, multiply, and divide, as required by the position’s responsibilities.
• Strong interpersonal and leadership skills are essential, with well-developed speaking and listening abilities. Bilingual proficiency in Spanish is preferred but not required.
• Must demonstrate the ability to take initiative, make improvements, build cohesive teams, and make sound decisions.
• A commitment to consistently exceed expectations in fulfilling job responsibilities and contributing to the overall success of the organization.
• Must project enthusiasm, excitement, and an outgoing personality while maintaining a professional appearance.
  
  

Work Environment

• Duties are typically performed in a professional office setting; however, occasional work on the casino floor may be required. On the casino floor, you may be exposed to factors such as second-hand smoke and excessive noise.
• This role frequently requires standing, walking, and using hands for various tasks, as well as reaching with arms, speaking, hearing, and occasionally tasting or smelling.
• The employee must be able to lift and move up to 50 pounds. Specific vision requirements include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
  
  

Native American Preference Policy

In accordance with the Tribal Council’s employment practices, preference is given to Native Americans. First preference in hiring, training, and promotions is extended to members of the Seminole Tribe who meet the qualifications of the position. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

The employment process with Seminole Gaming requires candidates to obtain a gaming license by successfully completing a background check through Seminole Gaming Compliance and Regulations before starting employment. Background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screening
  
  

Disclaimer

This job description is intended to reflect the current role and responsibilities accurately. However, management reserves the right to modify the job or assign other tasks as needed due to changing circumstances, such as emergencies, personnel changes, workload shifts, or technical developments.