What are the responsibilities and job description for the SHIFT MANAGER - CAGE position at Seminole Brighton Bay Hotel & Casino?
Job Description
Job Description
Overview
COMPANY PROFILE :
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
PROPERTY PROFILE :
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
OUR COMMITMENT TO SERVICE :
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
Responsibilities
- Develop and oversee execution of company and property objectives and goals related to the Cage and Credit.
- Oversee staff knowledge of fraud prevention and credit scams.
- Oversee quality hiring, training, and succession planning processes.
- Direct operational functions consistent with approved budgets.
- Oversee and monitor department expenses regarding daily operations and payroll.
- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
- Work with casino executives, hosts, and Credit department for the benefit of customers.
- Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and / or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
- Assist with the develop employee-training procedures relating to supervising, and cashiering.
- Maintain all standard operating procedures for Cash Operations
- Ongoing review of efficiencies in the process and procedures.
- Ability to perform all functions in Cash Ops
- Assistance with variance resolution and reporting.
- Responsible for ensuring asset security.
- Partner with all Casino Operational areas ensuring great communication.
- Create, implement, and direct new functionality as introduced and compliant.
- Ensure department is compliant with internal controls, standard operating procedures, AML / Title 31 regulations.
- Perform other job-related duties as requested
Qualifications
WORK ENVIRONMENT :
CLOSING :
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
