Program Specialist - Community Assistance Storefront

Provides technical, administrative, and clerical assistance in the Community Services Department.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description. 

**Additional compensation based on licensure.

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Primarily responsible for scheduling appointments in the storefront and working with customers needing computer assistance to complete applications and upload necessary documents. 

Provides technical, administrative, and clerical assistance in support of State and Federal Programs.

Operates office equipment such as computers, fax machines, photocopiers, voice mail messaging systems and computer scanning equipment to complete department tasks.

Receives and sorts incoming and outgoing mail and packages according to postal regulations and unit requirements.

Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

Coordinates any required repairs to office equipment.

Coordinates and completes special projects as needed independently or in cooperation with other groups as directed by the Manager, or designee. 

Serves as a back-up to coordinate and organize department meetings and conferences including meeting venue bookings, catering requirements, sets up the room with audio-visual equipment and tends to other requirements of department meetings.

Conducts record imaging, file closeout, maintains files, office records, and official records including retention coordination and scheduling. May be required to be an OnBase Super User.

Serves as Customer Service Front Desk back–up. Includes:

• Answering incoming calls and providing customer service by resolving questions and concerns courteously and efficiently.  
• Provides screening information regarding Community Services Program guidelines.  
• Determines appropriate follow-up and routing for specific inquiries, requests, or correspondence not resolved during initial customer service response.  
• Scanning documents into OnBase or making copies for appropriate staff

Serves as back-up to monitor and update webpages for Community Services.

Serves as back- up for payroll duties.

Additional Duties:

Performs other duties as assigned or as may be necessary.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

High School diploma and three (3) years related experience. 

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Must have significant experience working with computers and technology.  

Thorough knowledge of Business English, spelling, punctuation, basic mathematics and office practices and procedures.

Ability to communicate effectively both orally and in writing, in English. Preference to those who are bilingual in Spanish.

Knowledge of various office software such as:   Word, Excel, PowerPoint, Outlook

Proficient with browsers and website navigation, uploading and downloading of documents, computer troubleshooting. 

Skilled in the use and care of standard office machines and equipment.

Must possess and maintain a valid Florida Driver’s License.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.  

Salary : $37,044 - $48,157