What are the responsibilities and job description for the 911 Addressing Support Specialist position at Seminole County, FL?
Salary : $38,896.20 - $62,233.92 Annually
Location : Sanford, FL
Job Type : Full Time Employment
Job Number : 2024-03379 / 15115
Department : EM Addressing
Opening Date : 01 / 08 / 2025
Closing Date : 1 / 22 / 2025 11 : 59 PM Eastern
Description
Addressing services are provided to maintain a comprehensive addressing database. The database is utilized for E911 Emergency dispatching, maintenance of the Naviline Permitting Software Land File, and all other services requiring a street address. Seminole County provides quality Addressing services for unincorporated Seminole County and for the cities of Casselberry, Lake Mary and Longwood.
- Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.
- Additional compensation based on licensure.
Essential Functions
Note : These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Reviews building permit plans to determine the correct address and / or assign new addresses for all new / existing development (residential and commercial). Data is maintained and reviews are entered in both Naviline Building Permitting and Eplan (Electronic Plan Review) software. Maintains the Situs (Address) Layer of the County's GIS system, which includes additions, deletions, edits, queries and research. Utilizing TIFF Editor Plus Software to maintain and edit Commercial Floor Plans and Multi Residential plans for Unincorporated County and the cities of Lake Mary and Longwood. Additionally, editing the Naviline / SUNGARD system by adding or editing parcels, addresses, location transfers and related parties which is used by County Planning & Zoning, Building Department, Unpermitted Code Enforcement and Utilities. Prepare, scan, and file documents.
Provides extensive customer service to internal and external customers including Contractors, Developers and other Government Agencies over the phone, email, and to walk in customers.
Moderate amount of field work, including, but not limited to, meeting with contractors, developers, property managers, and home owners associations.
Ensures compliance with Seminole County Land Development Code, Chapter 90, Chapter 150A (Lake Mary) and Ordinance 769 (Longwood). Coordinates and manages the issuance of new addresses, readdressing of residential and commercial properties, ensures the posting of approved address numbers. Street naming in the County and the cities of Lake Mary and Longwood for 911 compliance.
Collects data to create site / floor plans, ensuring address numbers and street signs are correct.
Enters comments into EPlan (Electronic Plan Review) for all new Unincorporated County planned development, site plans and plats; and attend meetings at the County Services Buildings. Additionally, Development Review comments are made for the cities of Lake Mary and Longwood.
Coordinates with representatives from E911 Administration, Sheriff's Office, other County Departments, Property Appraiser, Seminole Tax, US Postal Service, and the cities of Casselberry, Lake Mary and Longwood to research, investigate and resolve issues relating to a street address and delays in emergency response.
Creation of letters / memos are sent to owners / tenants with due dates in regards to new address assignment, readdresses, posting of numbers, unapproved numbers posted, etc.
Additional Duties :
Perform other duties as assigned or as may be necessary. Travel between Public Safety and County Services Building for meetings as needed.
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties. During an Emergency, the current position will be in the Emergency Operations Center and an alternate position will be assigned.
Minimum Qualifications
Completion of Associate's Degree and three (3) years of experience required, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Additional Requirements
Must be able to type a minimum of 35 words per minute.
Minimum one year knowledge and working experience Interpreting construction site / floor plan drawings and review of surveys and legal descriptions.
Advanced computer skills with knowledge of Microsoft Office Word and Excel and various office software packages required.
Preference is given to applicants with experience working with ESRI-GIS ArcMap 10.2.1, Naviline / Sungard for Building Permitting, Eplan (Electronic Plan Review), Onbase / Unity Client, Pictometry and TIFF Editor Plus.
Applicant must possess and maintain a valid Florida driver's license and have completed within 3 months of hire, the County's Defensive Drivers Class.
County-paid benefits for employees
Competitive Wages : Our compensation system includes competitive hiring salaries.
Paid Time Off : New full-time employees accrue 20 days per year of Paid Time Off (16 days for 24-hour shift personnel). New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time.
Paid Holidays : We observe 12 paid holidays which includes an employee birthday holiday and a floating Work / Life Day.
Bereavement Leave : Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member.
Florida Retirement System : All employees in regularly established positions are automatically covered from the first day of employment. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution.
Employees Assistance Program : Our EAP provider can help employees and their families with issues such as personal / family matters, financial debt counseling, substance abuse, etc.
Training and Development Program : The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees' work life experiences, and support the organization.
Employee Awards and Recognition : A program to reward outstanding performance and enhance service to the citizens of Seminole County.
Wellness Center : Includes exercise equipment, resource library, and educational programs.
Health Insurance : Health Insurance is effective the first of the month after completing 30 calendar days of employment. Seminole County offers a Point of Service (POS) plan. Dependent coverage is also available, the cost is split between the employee and employer. This benefit is not extended to part-time employees.
Life Insurance : Life and Accidental Death & Dismemberment Insurance for employees, equal to one times annual salary. Not extended to part-time employees.
Long-Term Disability : Provides 60% of salary after 6 months of disability. Not extended to part-time employees.
Optional benefits (employee-paid) for full-time employees :
Deferred Compensation Plan (457) : Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum.
Dental Insurance : A choice of 3 plans is available for employees and dependents at employee expense.
Additional Life Insurance : At employee expense, additional life insurance up to five times annual salary; dependent coverage also available.
Short-Term Disability Insurance : 60% of salary for the first six months of disability at employee expense.
Cancer and Specified Disease : Pays a benefit directly to the employee if being treated for this disease.
Flexible Spending Account : Apre-tax account for childcare and un-reimbursed medical expenses.
Pre-Tax Payroll Deductions : Under Section 125 of the IRS Code, certain payroll deductions for insurance coverage may be taken out prior to income being taxed.
How many years of customer service experience do you have?
Do you have any past working experience in Addressing / assigning addresses in a 911 response capacity?
Do you have any experience reviewing construction or engineering plans for new development?
Do you have any working experience with Naviline / Sungard?
Do you have any working experience editing in ESRI ARCMAP 10.7 or higher or a similar geospatial processing program?
If you have any working experience editing in ESRI ARCMAP 10.7 or higher, how many years?
Do you have any experience in EPLAN (Electronic Plan Review).
What is your computer proficiency level?
How would you rate your written communication skills including spelling and using the correct grammar?
How would you rate your ability to balance multiple things at the same time? (Such as answer phones, prepare documents, edit in GIS, review permit plans, and read emails simultaneously?
Required Question
Salary : $38,896 - $62,234
