Customer Service Representative PT (Library Services)

Description

Responsible for daily customer service. Front line position provides customer service to the public in person and over a multi-line phone system. Data input; creates and updates customer accounts, maintains circulation of library items, handles financial transactions, and assists the public with routine questions, policies, and procedures.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.

**Additional compensation based on licensure.

Essential Functions

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Responsible for opening, monitoring, and securing library circulation desk and readies library for use during operational hours. Sets up, balances cash drawer; follows closing cash procedures, secures equipment and funds.

Operates computerized library operating system, registers library customers, collects payments, runs reports, maintains confidential library patron records, and verifies quality of data input.

Responsible for greeting and welcoming customers, assessing their needs, and providing customer service, in person and by telephone.

Provides assistance to the public regarding library information, rules, policies, procedures, and activities.

Reports safety issues with library facilities, cleaning, or repair needs.

Provides information from the public and data, to supervisor regarding library usage, issues, incidents, programs and safety concerns relevant to library operations.

Promotes and provides information to the public about scheduled programs and activities which may include; library early literacy story programs, youth and adult reading programs, election and voting information, community meeting room information, and special programs.

Assists in the development, organization, and oversight of library circulation services.

Additional Duties:
Maintains daily workflow, efficiently receives, processes, and maintains library materials in an organized manner on a daily basis.

Instructs the public on the use of equipment, such as computer, copy machine, and self-check-out system, as needed.

Works routinely with and assists librarians and other team members with various library tasks, story times, displays, and projects. May be assigned to order requested branch supplies.

May be assigned the task of driving to a designated bank for weekly branch deposits.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

Completion of High School Diploma or GED and six (6) months library, retail or office experience. Library experience is preferred.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications

Additional Requirements

Demonstrates excellent verbal and written communication skills, as well as excellent customer service skills in a professional and courteous manner at all times.

Knowledge of business English, spelling, punctuation and general office processes.

Ability to operate personal computers and standard office/library equipment in a safe manner.

May include heavy lifting, reaching, and pushing heavy book carts.

General knowledge of library circulation procedures, policies, and technologies.

Must possess and maintain a valid Florida Driver's License required.

All employees must attend Seminole County required trainings. Department specific trainings per position may be required.

Must be available to work nights, weekends, holidays, other locations, and during emergency response operations.