What are the responsibilities and job description for the Assistant Property Manager - Valet - Hollywood Hard Rock position at Seminole Exchange?
Assistant Property Manager – Valet – Hard Rock Hotel and Casino, Tampa, Florida
Seminole Exchange, LLC and Seminole Transportation AC, LLC
Job Overview
Assistant Property Manager assists in all aspects of valet operations at the property level. They effectively help manage all employees, including supervisors and line workers. They must also help ensure all operations are running efficiently and effectively in multiple areas, which include creating and adjusting schedules, ensuring that all areas of operations are staffed effectively and adjust if needed, ensuring the timely and proper delivery of vehicles, managing supervisors and their staff, analyzing parking data and trends, minimizing liability, evaluating staff performance, effectively communicating with all team members, cultivating and maintaining a positive and friendly work environment, and ensuring that the valet service provides exceptional customer service.
Duties include but are not limited to:
- Scheduling employees and maintaining a proper staffing level at all times, adjusting when needed and communicating these adjustments to all relevant parties
- Managing all employees, including supervisors, and addressing any performance issues
- Maintaining valet operations according to policy and procedure
- Organize, plan, and implement training when needed
- Running reports and analyzing data to adjust to volume trends and activity
- Ability to attend meetings and conferences regularly
- Properly documenting and monitoring all incidents involving damage/theft claims to minimize liability and ensure accurate documentation
- Effectively evaluate all staff based on performance using observed and statistical data
Qualifications:
- Must have valet management/supervisor experience
- Carry a valid driver's license with a clean motor vehicle record
- Be able to drive both manual and automatic transmission
- Have a clean criminal background record
- Be available to work weekends, nights, and holidays
- Be flexible with availability
Skills:
- Ability to analyze and interpret data
- Technical and computer skills in file management, communicating via email, data entry, and record keeping
- Experience with parking management systems and its data
- Must be able to communicate clearly and effectively both in written form and verbally with employees and other management
- Must be able to multitask and troubleshoot/problem solve issues that arise quickly
- Provide exceptional customer service and effectively handle issues, problems, or questions
- Provide and safe and friendly workplace
