CALLER - BINGO

Overview

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Job Description

Bingo Callers are a key part of any Bingo team, with the responsibility of running most of the games. They must ensure that each game runs smoothly - calling the numbers generated randomly by computer, handling any winning claims, providing banter and amusing players between games. The pace can be quite fast with a Bingo Caller calling on average 15 to 20 games during a one-hour slot. During quiet times, Bingo Callers may be expected to carry out other tasks, such as preparing tickets and promotional materials. It is the responsibility of the Caller to build a rapport with the audience, providing entertaining commentary and creating a lively, sociable atmosphere. Bingo Callers need to think fast and improvise, occasionally making reference(s) to special groups in the Bingo Hall.

Job Requirements

• Provide information/answer customer questions about the bingo games operated by the Casino
• Must ensure that each game runs smoothly - calling the numbers generated randomly by computer
• Verify Bingo when "BINGO" is called by customer
• Follow proper procedures in opening and closing area of responsibility
• Maintains awareness of all Bingo floor activities
• Assists in ensuring compliance with federal currency reporting requirements
• Adheres to all Casino policies and procedures and internal controls
• Assists new customers in how to play the games
• Promotes the sale of Bingo game cards to customers
• Maintains/responsible for Bingo banks if applicable
• Help settle customer disputes
• Ability to perform assigned duties in highly disruptive conditions
• Ability to maintain visual attention and mental concentration for significant periods of time
• Must have thorough knowledge of the principals and procedures of the games under supervision
• Must have strong interpersonal skills
• Must be able to do basic math quickly and accurately; addition, subtraction, multiplication, and division
• Must pass initial drug screening and random drug tests

Qualifications

Qualifications:

• Flexibility and ability to work within a growth environment with changing priorities
• Excellent customer service skills
• Ability to lead and mentor a team
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming license by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

#gotoworkhappy 

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).