PLAYER DEVELOPMENT EXECUTIVE

Overview

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Under the direction of the Director of Marketing, the incumbent will assist in ensuring that the Casino is adhering to company policies and procedures. The primary responsibility of the Player Development Executive is to effectively market, evaluate, recruit, establish and maintain a professional relationship with new Brighton Casino Players. The Player Development Executive will develop and maintain superior relationships with guests by equal utilization of professionalism and personality. They will track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. Prepare, coordinate, host and administer all complimentary and guest events. This is a salaried position, tips may not be accepted.

ESSENTIAL JOB FUNCTIONS:

• Must be able to obtain and maintain communications with Director of Marketing, regarding any and all needs affecting work performance, completion of duties, attendance and guest service.
• Maintain relationships with top players, as well as new potential top players to ensure the highest level of guest satisfaction.
• Supervisory responsibilities include but are not limited to assist the Director of Marketing in interviewing and hiring; training PD Staff; strategic planning, assign and direct work; address complaints and resolve problems.
• Ensure preparations of promotional events are made and that invitations have been sent to the appropriate guests.
• Work closely with all departments to coordinate Player Development scheduling and activities on property.
• Arrange accommodations and amenities for valued guests and top $400 theoretical and up players.
• Assures effective communications are maintained within areas of responsibility by informing employees of plans and progress and conducting employee discussion sessions at regular intervals.
• Continually evaluates comp decisions.
• Helps perform projections, including reporting actual results of host team efforts against established goals.
• Oversees the development and implementation of promotions and special events.
• Ensures that the highest levels of service are promoted and maintained.
• Acts within scope and authority and is consistent with Company and Corporate objectives, guidelines, policies and practices.
• Ensures optimum performance of the function by recommending and implementing techniques to improve productivity, increase effectiveness and cut cost.
• Maintain relationship with valued gaming guest and market our gaming product to new potential high-limit guests.
• Ability to communicate clearly and effectively both orally and in writing.
• Must possess initiative, as demonstrated through ability to logically and independently plan, organize, and complete work.
• Must demonstrate well developed inter-personal skills.
• May require ability to travel to various locations on business.
• Requires excellent analytical, problem solving, critical thinking and decision making skills.
• Ability to conduct analysis and generate reports to reflect findings; direct a work force, provide support to staff and delegate job duties.
• Ability to express ideas or make recommendations concerning job related issues; learn specific job duties and complete detailed work assignments; maintain knowledge of basic concepts and techniques.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to prepare and deliver formal presentations before public and private concerns.

• Ability to perceive quality of work read material and review documents; receive instructions and hear inquiries from guests, clients or staff.
• May include but are not limited to: Supports and maintains Seminole courtesy guidelines. This includes attending Seminole customer service, supervisory and all other required training.
• Maintain confidentiality of company and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures,  the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed.
• Perform other duties as assigned and directed.
• Will be cross-trained in positions within department to assist and fill in as needed.

Qualifications

QUALIFICATIONS:

• A college degree in a related field or certification is preferred. 
• A minimum of two (2) years having managed and directly supervised a staff is preferred.
• Gaming experience in developing hi value players required.
• Applicant may be asked to work a variety of schedules, to include; long hours, evenings, weekends and holidays. 
• Excellent interpersonal, communication, team player with good problem solving skills required.
• Must be able to effectively manage time. 
• Proven record of attracting and increasing participation of high end players; this involves and understanding of trends, interests, and habits of target market.

• Must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment. 

• Excellent customer service skills.
• Ability to lead and mentor a team.

• Must possess strong organizational, communication (both written and oral), and multi-tasking skills with attention to detail.
• Proven ability to successfully handle and prioritize multiple projects and meet critical deadlines.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive and memorable entertainment experience.

• Must present an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.