REP - SLOT CASINO SERVICE

Overview

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Under the direction of the Slots Supervisor, incumbent greets guests, provides information pertaining to games and provides customers with proper change.  This is a Customer Service position responsible for paying jackpots and assisting guests on the casino floor.

ESSENTIAL JOB FUNCTIONS:

Essential job duties include, but are not limited to:

• Communicates all customer service issues to key personnel.
• Accurately performs customer transactions. 
• Provides superior customer service, positively effects interactions with external and internal customers and      employees.
• Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Pays and verifies jackpots on slot machines according to established procedures.
• Promotes the Club Card Program as well as understand/presents current card benefits and program information to customers. 
• Accurately maintains money flow during shift with customers and employees.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.

Qualifications

QUALIFICATIONS:

• High school diploma or GED
• Minimum one year experience and some customer services experience preferred; or an equivalent combination of education and/or work experience. 
• Must be able to learn all of the Slots games and explain rules to guests. 
• Must possess basic math skills.
• Count money accurately and balance cash drawer. 
• Must be able to sit, bend, walk, kneel, push and lift 25-50 lbs. daily.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to; use hands, reach with hands and arms, frequently lift up to 50 pounds, talk and hear. Also required are frequent, standing, walking, stooping, bending, reaching, climbing steps and sitting. Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and exposure to general public.
• The Casino environment is hectic, fast-paced, often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen