What are the responsibilities and job description for the SPORTSBOOK AGENT - PT position at Seminole Gaming?

Overview :

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, Bora Bora style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale / Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us : Facebook : SeminoleHardRockHollywood, Twitter : @HardRockHolly, Instagram : @HardRockHolly.

Benefits & Perks :

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http : / / www.gotoworkhappy.com / benefits to see our full list of benefits!

Responsibilities :

Providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Essential Job Functions :

Must adhere to the Seminole Tribe's Policies and Procedures.
Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
Communicate and promote our menu of wagering options and promotions to patrons.
Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
Maintains a neat and well-stocked window for the next shift.
Adheres to all rules and regulations set forth by jurisdiction.
Proper execution of cash handling polices.
Timeliness of identification / appropriate escalation of issues for resolution.
Compliance with regulatory and legal requirements.

Qualifications :

One (1) or more years of experience in Gaming and or Sportsbook related roles preferred. Customer service and cash handling experience required.

Experience at working both independently and in a team-oriented, collaborative environment is essential.

Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

Flexible during times of change, and the ability to work at speed.

Ability to effectively prioritize and execute tasks in a fast-paced environment.

Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.

Exceptional communication / problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.

Understand sports wagering terminology and products as well as managing customer expectations.

The ability to make optimal decisions in high pressure situations.

Must be able to stand or walk for long periods of time and work in a loud, smoking environment.

Flexibility to oversee operations 24 / 7 and be on call and available to work flexible hours including nights and weekends.

Work Environment :

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gamings employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :

Credit Check

Criminal Background Check

Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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