What are the responsibilities and job description for the Reservation Sales Agent position at Seminole Gulf Railway LP?
Company Overview
Seminole Gulf Railway LP is a leading provider of railroad transportation and logistics services in Southwest Florida. With over 30 years of experience, we specialize in hauling a variety of commodities while also offering unique excursion train experiences, including our renowned Murder Mystery Dinner Train.
Summary
We are seeking a dedicated Reservation Agent to join our team at Seminole Gulf Railway LP. In this role, you will be responsible for managing customer reservations for our train excursions and ensuring an exceptional experience for all guests. Your contributions will be vital in maintaining our reputation for outstanding service.
Responsibilities
- Manage incoming reservation requests via phone, email, and online platforms.
- Provide detailed information about train schedules, ticket prices, and special events.
- Assist customers with booking modifications and cancellations as needed.
- Ensure accurate data entry into the reservation system to maintain up-to-date records.
- Collaborate with the marketing team to promote upcoming events and excursions.
- Handle customer inquiries and resolve any issues promptly to ensure satisfaction.
Requirements
- Proven experience in inside sales or customer service roles, preferably in the travel or hospitality industry.
- Strong communication skills with the ability to engage effectively with customers.
- Familiarity with reservation software or CRM systems is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for providing exceptional customer service and creating memorable experiences.
If you are enthusiastic about customer service and want to be part of an exciting team that brings joy to passengers through unique train experiences, we invite you to apply today!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Supplemental Pay:
- Performance bonus
Ability to Commute:
- Fort Myers, FL 33916 (Required)
Ability to Relocate:
- Fort Myers, FL 33916: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22