GM - POOL OPERATIONS

Job Location(s) US-FL-Hollywood

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Responsibilities

Pool Operations General Manager:

Under the direction of the Casual Dining Director, the Pool Operations General Manager oversees all aspects of pool recreation and food & beverage operations for the Guitar Pool, Hollywood Pool, Beach Club, GA Bar, and Pool Bar & Grill. This role is responsible for leading both recreation and F&B teams, ensuring exceptional guest experiences, maintaining high service standards, and driving operational efficiency across all designated venues.

Essential Job Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must adhere to Seminole Tribe’s Policies and Procedures.
• Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue.
• Responsible for the financial demands of the department, based on the departmental budget.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Assists with menu item changes based on product mix reviews and guest feedback.
• Organize Group Activities, Retail tracking and Inventory.
• Reviews reservations for the day and Daily Events Reports for functions at the outlet.
• Daily inspection of the Beach Club, Pool deck, Cabanas and Jacuzzis for cleanliness and maintenance.
• Respond to all e-mails, requests, and tasks in a timely manner.
• Report to engineering all issues and follow up in a timely manner.
• Review all department logbooks for issues and concerns.
• Ensures that the pool complex supports the casino by providing outstanding service to VIP guests during special events.
• Develops and implements cost control procedures and standards of performance.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties while maintaining employee productivity.
• Address all staff issues and concerns, and come to the appropriate resolution.
• Responsible for scheduling staff based on the business demands of the Resort.
• Conduct Daily Pre-shift Meetings and monthly departmental meetings.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
• Perform other duties as assigned.
  
  

Qualifications

Qualifications

• College Degree preferred
• Two (2) years in high volume full service restaurant, preferably one (1) to two (2) years in casino restaurant management.
• Five (5) years food and beverage experience with at least three years in management preferred.
• Proven track record in business management, purchasing and recordkeeping.
• Knowledge of computer and software applications and proficiency in Microsoft Word and Excel required.
• Must be familiar with financial data and cost control techniques.
• Proven ability in developing budgets and business plans, writing documentation, procedures, and training programs required.
• Project management experience (writing a project plan, measuring progress, delivering results) also required.
• Must possess excellent verbal and written communication skills and have the ability to quickly and accurately perform mathematical computations. Must have ability to compile, compute, and analyze pertinent data needed for reports, create written and financial reports and work with the POS systems.
• Must be able to maneuver in all areas of the restaurants, including all food and beverage service and warehouse areas and to lift and carry up to twenty pounds.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  
  

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  
  

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen
  
  

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