VP - SLOT OPERATIONS

Job Location(s) US-FL-Hollywood

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Responsibilities

This position is responsible for the successful operation of the Seminole Hard Rock Hotel & Casino’s Slot Department; responsible for department profitability, guest satisfaction, employee engagement, safety and compliance.

Essential Duties Include, But Are Not Limited To

• Work with property Executives to develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives
• Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements, including Title 31/CTR/SAR and PCI Compliance
• Monitor existing internal controls for efficiency and effectiveness and maintain the integrity of all Slot Department activity
• Develop and implement Seminole Hard Rock Hotel & Casino’s Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming/Hard Rock policies including business ethics guidelines
• Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly
• Assist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc
• Develop at least one successor for the director role
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate
• Initiate new marketing strategies and concepts for Slot Department
• Maintain the utmost integrity and confidentiality of all Hard Rock/Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage
• Arrange and attend on and off-site player events
• Create an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol
• Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Participate in special projects as assigned
• Perform all other related and compatible duties as assigned
  
  

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and/or experience
• Ten (10) or more years of slot experience including experience in an organization with 2,000 units; technical and operational experience required
• Two (2) or more years of experience at the Director or above level
• Experience with Slot Systems required – Bally SDS, CMP, and Live Floor View – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service
• Demonstrated ability to develop a successful team including a qualified successor to his/her role
• Demonstrated relationship-building with players
• Read, analyze and interpret common technical journals, financial reports and related documents
• Respond to inquiries or complaints from guests and team members
• Compose and present detailed status reports
• Work with mathematical concepts such as probability and statistical inference
• Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions
  
  

Work Environment

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  
  

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen
  
  

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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