IT BUSINESS ANALYST III - PMO

Job Description

Job Description

Overview

The Business Analyst III is an analytical position that bridges the gap between current state processes and future state discovery for business stakeholders. The BA III will support key initiatives by building relationships with business and technology partners to detail requirements needed for projects, RFP, or enhancements. The BA III will lead information gathering sessions, participate in business and technical problem solving, and look for opportunities to improve processes. In addition, the BA III will provide leadership for discovery, product success measurement, and mentor junior business analysts.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Model current state business processes, functionality, and gaps to assist stakeholders in defining future state, success metrics, and establish a plan to track, monitor, and measure success.
• Drive results across the business through facilitating matrixed, cross-functional stakeholder engagement sessions with global stakeholders.
• Lead the creation and organization of final business requirements documentation, visual process maps, and user stories ensuring complement line-of-sight traceability from requirements, build, test, to run.
• Collaborate with the systems analyst to document technical requirements and identify metric driven acceptance criteria gaining feedback and facilitate decisions / alignment from the business along the way.
• Document the complex areas of project scope, objectives, value add, or benefit expectations for large-sized projects being adept within an environment that may be ambiguous.
• Facilitate tracking business and stakeholder requirements completion through project approvals achieving all project milestones, providing proactive communication to project managers.
• Be a partner with QA to coordinate UAT business resourcing, testing, quality readiness plans, anticipating potential delays, and prioritize break / fix items.
• Manage business requirements and prioritization within the Product Backlog through business value ROI, alignment with business and product strategy, to enhance the solutions approach.
• Proactively seek out where issues and risks may arise, clarify and summarize issues, provide thought leadership on resolutions, and escalate immediately when appropriate.
• Actively participate in developing and enacting plans (Project Schedule, Change Management, Communication, Training, and Risk Mitigation) to ensure an excellent customer project launch experience.
• Lead the identification of action-oriented outcomes and action items in requirements meetings and determine cause and effect behind process failure or poor results from lessons learned sessions.
• Utilizes BA templates / tools independently as appropriate for the work and provides thought leadership to the structure of documentation to drive continuous improvements in our standard processes.
• Stay up to date on industry trends and make recommendations for adjustments to our business analysis capability to drive repeatable and scalable processes within the BA team.

Qualifications

• Education level : Professional Certification(s) required, or bachelor's degree preferred
• Experience : 5 years in a Business Analyst capacity
• Direct experience with project management, product or software development lifecycles, and quality assurance
• 2-4 years of experience in a global industry is preferred
• Customer Care / Call Center and / or hospitality systems, solution delivery, and process experience is preferred
• Additional systems experience preferred : Nice, Opera, LMS, SevenRooms, or equivalent experience

KEY SKILLSET

• Ability to clearly and effectively communicate complex information at all levels of the organization, both written and verbal
• Understanding of multiple modes of communication such as email, Webex, Teams, Zoom
• Understanding of project management and analysis tools : Word, Excel, PowerPoint, Jira, Confluence, Smartsheet, Asana
• Self-motivated with the ability to plan and manage own work with clear accountability to meet give tasks
• Strong reasoning ability, analytical and problem-solving mindset
• Strong Interpersonal skills, able to build business partnerships with end users or IT and influence outcomes
• Strong meeting facilitation, planning and management skills with a solid attention to details
• Fluency in English is required. Bilingual communicator is a plus

ESSENTIAL CORE COMPETENCIES

• Honesty, Integrity, Professionalism
• Encourage Everyone
• Personal Accountability
• Brand Excitement & Innovation
• Amplified Service

WORK LOCATION | RELOCATION

This position is based in our Davie, Florida office within our IT Project Management Office department. Remote or hybrid work location may be considered.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise. Regular, consistent and punctual attendance. Must be able to work as project needs demand (nights and weekends when needed). Be able to travel, when necessary, and perform additional job-related duties as requested.

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