LMS ADMINISTRATOR

Overview

A team-oriented LMS Administrator will assist with implementations, updates, and maintenance of the learning management system (LMS). The LMS Admin will help with configuring new properties, new users, new course assignments, and setting up and maintaining security permissions within the online learning environment. Responsible for providing LMS support for all users as needed, with a customer experience focus. Follows QA standards to prepare and deploy online learning initiatives. Maintains proficiency of role by attending training, reading job-related materials, and meeting with others in area of responsibility.

Responsibilities

• Support administration of the company’s LMS in daily operations and long term goals
• Troubleshoot user and course issues on LMS
• Participate in all quality assurance tests of new courseware and LMS functionalities
• Participate in LMS update training and help communicate changes
• Help in the creation and maintenance of SOPs and process documents
• Assist in the rollout of the LMS to new properties
• Provide reports on LMS usage, user usage and other key performance indicators
• Helps to maintain online learning matrix and user list
• Add support to all product rollouts, including facilitation
• May assist in the configuration LMS system based on Online Learning Matrix specifications
• Maintains data integrity and confidentiality

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Three-years of experience as an LMS Administrator or in a similar position
• Associates degree or higher preferred
• Operate ethically to protect the brand and utilize programs designed to Save The Planet

SKILLS

• Strong customer service skills to our end users and vendors with a sense of urgency and quick responsiveness
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• SCORM/Tin-Can knowledge required
• Proficient in MS Office Suite; Excel formulas such as V-lookup and pivot tables
• Demonstrated expertise and proficiency with LMS/CMS systems and must have an interest in emerging technologies
• Superior organizational skills and attention to details a must
• Problem solving is a must; ability to make good decisions based upon a mixture of analysis, wisdom, experiences and judgment required
• Ability to be a team player and the ability to work with minimal supervision required
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Knowledge of eLearning authoring software a plus
• Ability to comprehend and use technical or professional language, both written and spoken, to communicate complex ideas
• Multiple language abilities a plus, fluency in English required

PHYSICAL DEMANDS

• Ability to move through the corporate office (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit/stand for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand eye coordination, and ability to work with hand above shoulders
• Ability to tolerate exposure to fluorescent lights, heat, cold, and loud/noisy environments
• Ability to travel via automobile, train or airplane for long periods of time