What are the responsibilities and job description for the MANAGER - WORKDAY TECH PRODUCT position at Seminole Hard Rock Support Services?
The Workday Technical Product Manager is responsible for the strategic management and optimization of the Workday HCM system configuration. This role involves leading system implementations and upgrades, serving as a Workday HCM expert, providing user training and support, and collaborating with various departments to enhance HR processes and workflows.
System Management:
- Lead the implementation, configuration, and maintenance of the Workday HCM system.
- Manage system updates, upgrades, and enhancements to ensure optimal performance and functionality.
Process Optimization:
- Identify opportunities to streamline and improve HR processes using Workday.
- Develop and implement best practices for system usage and continuous process improvements.
- Collaborate with HR and other departments to design and implement new system features and functionalities.
Product Strategy and Development:
- Serve as a thought leader in developing product roadmaps for Workday-related products and services.
- Lead and manage major Workday-related projects, including system implementations and upgrades.
- Deliver continuous improvement through use of scrum, SAFe, and other agile methodologies.
- Coordinate multiple timelines, and resources to ensure successful feature delivery.
- Communicate project and sprint status, milestones, and risks to stakeholders.
User Support and Training:
- Lead development of training and support to HR staff and other users on Workday functionalities and processes.
- Lead the creation and maintenance of Workday Help articles, user guides, training materials, and system documentation.
- Provide elevated support for complex system issues promptly and effectively. Work with partners in IT, Finance, and Payroll to resolve Workday related cross-functional issues.
Collaboration and Stakeholder Management:
- Work closely with HR, IT, finance, and other departments to ensure seamless integration of Workday with other systems and processes.
- Serve as the primary point of contact for Workday-related inquiries and issues.
- Build and maintain strong relationships with key stakeholders and vendors.
Education:
- Bachelor’s degree in human resources, information technology, business administration, or a related field.
- Certification in Workday (e.g., Workday Pro) is preferred.
Experience:
- 5 years of experience in HRIS management, with a focus on Workday HCM.
- Proven experience in system implementation, configuration, and maintenance.
Skills:
- Strong knowledge of Workday HCM modules, including Core HCM, Recruiting, Talent, Compensation, and Payroll.
- Excellent analytical and problem-solving skills.
- Proficiency in data reporting and analysis tools within Workday.
- Strong project and product management skills, with the ability to lead and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and a commitment to data accuracy.
Working Conditions:
- Office environment with standard working hours.
- Occasional travel may be required for training, conferences, or project-related activities.
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