Manager on Duty

Description

SUMMARY:     Responsible for the successful overall implementation, management, and coordination of all gaming functions of the Casino property in accordance with the established mission, policies and goals. Responsible for providing supervision and control of the daily operations of the Casino with professionalism. Efficiently and effectively, maximize quality of services to assist the Director of Operations with teamwork and foster an environment of personal and professional growth for the entire organization.  The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to the following:

• Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all.
• Oversees the daily operations of the casino and ensures compliance with all policies and procedures.
• Monitors guest service levels, and employee and guest actions during an assigned shift interceding as necessary while involving the appropriate department management as dictated by the situation.
• Maintains a physical presence on the gaming floor during shift acting as a representative of management.
• Provides supervision, employee coaching, and disciplinary action directly over the casino floor.
• Performs all functions of the Casino positions as needed for staffing shortages.
• Handles proper procedures involving guests and/or employee accidents and guest complaints.
• Ensures all jackpots, manual payouts, and refunds for machine malfunctions are paid according to proper procedures and in a timely manner.
• Coordinates with vendors in solving problems, questions, or concerns about gaming machines.
• Prepares weekly schedules to ensure maximum guest service for approval from the Director of Operations.
• Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Maintains confidentiality of all information relating to guests, employees and gaming transactions and related actions.

Qualifications

KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION:

A college degree (non-technical discipline) or multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training with one (1) year to three (3) years of similar or related experience.

MANAGERIAL RESPONSIBILITY:

Has supervisory/managerial responsibility for a large group of employees (generally more than 15) or more than one group of employees with diversified functions or supervises functions with dissimilar outcomes, which require coordinating work with other units. Has managerial responsibility for one or more major departments of the organization with responsibility for working closely with top leadership.

PROBLEM SOLVING:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others.  Proven ability to provide outstanding customer service. Must have excellent problem solving abilities and be able to deal with stressful situations in a professional manner.  Must be a Team Player.  Must be a detail oriented, organized individual with the ability to multi-task and be able to work in a fast-paced environment.  Displays strong verbal and written communication skills with proven ability to handle conflict situations.

PHYSICAL DEMANDS:

The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

WORKPLACE ENVIRONMENT:

The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).