Slot Attendant

Description

SUMMARY:     Responsible for providing exceptional guest service to all guests and ensure gaming machines are constantly, and consistently, monitored.  Ensure guest needs are met at all times. The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to the following:

• Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all.
• Works in conjunction with the Gaming Tech Department in the guidance of personnel and efficient operation of the slot floor during their assigned shift.
• Oversees the daily slot operations of the casino and ensures compliance with all the policies and procedures in absence of the Supervisor.
• Minor slot machine repair including but not limited to ticket and bill jams, and ticket replenishment as required.
• Maintain an accurate count of paper inventory.
• Ensure that operation of equipment, tools and materials are handled in a safe manner.
• Prepares all required paperwork as necessary.
• Answers questions from guests regarding machine play and promotions.
• Brings disputes and unusual guest activities to the attention of the Director of Gaming
• Promotes positive guest relations through prompt, courteous and efficient service.
• Provide complimentary services to all customers.
• Promotes a clean, safe and healthy work environment for employees and guests.       
• Promptly reports all concerns to the Supervisor.

• Assists in the training of new Slot Attendants.

Qualifications

KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION:

Equivalent to a high school education with three (3) months to twelve (12) months of similar or related experience.

MANAGERIAL RESPONSIBILITY:

Has no supervisory responsibility.

PROBLEM SOLVING:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.  Must be a Team Player.

PHYSICAL DEMANDS:

The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

WORKPLACE ENVIRONMENT:

The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).