Student Success Specialist I

Responsibilities

DESCRIPTION:

The Student Success Specialist I is the point of contact to current and prospective students on a wide range of services on all programs and courses offered by the College. Provides information and appropriate services for current and prospective students throughout the enrollment process, including admissions, placement testing, applying for financial aid, advising, and registration.

Essential Functions

• Provides academic advisement services to all students, assisting them in planning their educational goals, reviewing the programs of study and their respective requirements, selecting appropriate course work, and reviewing graduation requirements.
• Advises students on the application process, such as requirements of transcripts, acceptable documents to verify residency for tuition purposes; the financial aid process and requirements, including FAFSA submittal, verification documents, sources of aid and associated responsibilities, acceptance, and deferment of aid; and payment of tuition.
• Analyzes and interprets departmental or functional requirements for students to enable them to assume increasing self-reliance in re-enrollment processes in subsequent terms.
• Provides feedback of departmental gaps and operational procedures that impact the student experience from initial contact through re-enrollment and graduation.
• Assists students and campus visitors with college programs and services.
• Determines acceptability of all documents required for admission and enrollment for students.
• Interprets college assessments to students according to established standards and protocols and explains how they determine initial placement in academic programs and courses.
• Supports students in completing steps to enroll and supports College enrollment management goals through job duties and participation in College events such as Decision Days and College Nights.
• Refers students to academic departments, tutoring services, counseling, services for students with disabilities, veteran’s affairs, career development, and other support services.
• Performs other duties as required or assigned.
  
  
  

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of experience working with students in an educational setting or related experience.
  
  
  

Knowledge, Abilities & Skills

• Knowledge of college enrollment functions, including admissions, placement testing, advising, and financial aid applications.
• Excellent Microsoft Office skills and knowledge of enterprise-wide student information systems.
• Ability to work well in a highly collaborative and team-oriented environment.
• Strong service excellence skills and the ability to provide excellent customer service.
• Excellent problem-solving and critical thinking skills.
• Excellent verbal, written and interpersonal communication skills.
• Ability to exhibit a professional, courteous demeanor.
• Ability to work in a flexible and fast-paced environment, exercising good judgment and discretion without close supervision.
• Ability to use multiple modes of contact to serve the needs of students including face-to-face interaction, electronic interaction, and interaction via telephone.
• Clear understanding and commitment to diversity, equity, and cultural competence.
  
  
  

Work Environment And Special Considerations

• Works in an office environment.
• Ability to work flexible hours including some nights and weekends.
• Ability to travel between campuses.
  
  
  

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This position is eligible for Veteran’s Preference.

Pay Benefits And Work Schedule

We offer competitive pay with a beginning salary of $37,056 commensurate with education and experience exceed the required qualifications, plus an attractive including:

• Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)
• A variety of paid health, dental, and life insurance coverages
• Wellness incentives and free gym membership at the Raider Fitness Center
• FRS retirement and other options
• Professional Development and Paid Tuition
• Free on campus parking, Lynx bus service
  
  
  

This is a grant funded position and duration of this position is based on the continued funding availability of the grant.

Conditions of Employment

Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver's license check, previous employment and references.

Equal Employment Opportunity

Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans’ or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.

Other Information

VETERANS' PREFERENCE:

Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant’s military service background when filling job positions not covered by Veteran’s Preference laws.

To claim Veteran's Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans' Preference.

Holders Of Degrees From Institutions Outside The Usa

Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services.

This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.