Operations Manager

Job Description: Operations Manager

We are seeking a highly skilled Operations Manager to oversee and enhance our organizational processes. The ideal candidate will be responsible for ensuring operational efficiency, leading administrative management, and fostering a high-performing team environment. This role requires strong leadership, strategic thinking, active implementation and excellent communication skills.

Key Responsibilities

Administrative Management

- Collaborate with Executive Team: Participate in bi-weekly meetings with the CEO/CMO to drive organizational vision and operational strategy.
- Oversee Daily Operations: Ensure all administrative processes run smoothly, focusing on effectiveness and time management.
- Review Internal Protocols: Revise and work with teams to update office procedures to enhance operational efficiency and improve staff alignment of company goals. Review and maintain training program.
- Communication: Ensure adherence to communication protocols within the weekly structure of meetings, huddles and maintenance and of project management boards.
- Efficiency: Develop and provide regular updates to officers regarding operational efficiency.

- Compliance Meetings: Attend regular internal meetings with the Compliance Officer to ensure departmental adherence to regulations.

- BambooHR Management: Manage/Update On-boarding Documentation, PTO Approval Coordination, Recognition to team members for milestones
- Office Supplies Management: Maintain inventory levels of office supplies, ensuring timely ordering and availability.
- Report Best Practices: Review necessary reporting to develop and maintain best practices.

 Leadership

- Vendor Management: Handle communications with vendors, addressing issues as they arise, and review contracts for accuracy.
- Supervise Administrative Staff: Oversee the administrative team to ensure productivity, accountability, and adherence to deadlines.
- Training and Development: Train new employees, mentor existing staff to promote professional growth while identifying and arranging cross training opportunities.
- Policy Management: Update company checklists, policies, and procedures as needed.

Internal Communication

- Meeting Management: Ensure meeting agendas are current, and staff utilize project management tools effectively.
- Conduct Team Huddles: Address operational challenges through daily team lead meetings.
- Client Onboarding Oversight: Review client account setups and workflows for timely onboarding.
- Performance Metrics Reporting: Ensure timely reporting of Key Performance Metrics.

Talent Development

- Recruitment Efforts: Lead initiatives to attract high-quality talent and set purposeful goals for staff development.
- Training Programs: Develop and implement training programs that enhance team skills and performance.
- Performance Evaluations: Conduct regular assessments of staff development and set clear performance objectives.

Staff/Office Functions
- Team Building Activities: Foster a collaborative work environment through coordinating/planning bi-annual team-building events.
- Office Maintenance Oversight: Ensure a safe and well-maintained office environment by coordinating repairs and managing janitorial services.
- IT Systems Coordination: Work with IT advisors to maintain efficient technological systems.

Qualifications

- Proven 5 years experience as an Operations Manager or in a similar role.
- Strong knowledge of organizational effectiveness and operations management principles.
- Experience in budgeting and resource allocation.
- Excellent leadership, communication, and organizational skills.
- Degree in Business Administration, Operations Management, or related field preferred.

This position is critical for ensuring our operations align with our strategic goals while fostering a positive workplace culture. If you are a proactive leader with a passion for operational excellence, we encourage you to apply.

Benefits:

Holidays

PTO

Health Insurance

HSA

4% 401k Match