What are the responsibilities and job description for the Registration Assistant/Greeter - Part Time position at Semmes Murphey Clinic?
Description
Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience. The physicians and healthcare professionals at Semmes Murphey Clinic will provide each patient with the best care possible.
The Registration Assistant/Greeter is responsible for welcoming patients and guests to the Clinic, directing them to the appropriate area for their visit, and assisting patients during electronic check-in process.
We are looking for someone who can:
- Greet patients and guests, asking questions to direct them to the appropriate area of the facility
- Assist patients through the electronic registration process
- Clean/disinfect registration kiosks after each encounter
- Ensure lobby and waiting rooms are neat and safe
- Collect imaging CDs from patients and route them to the appropriate department
- Release requested documents and imaging CDs to patient or designated representative
- Maintain confidentiality and adhere to all HIPAA guidelines/regulations
- Interact with patients, guests, coworkers, and physicians in a professional and pleasant manner
- Communicate clearly and often with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisor as needed throughout the day
- Complete various assignments to maintain/improve the patient customer service and efficiency of the Clinic
Requirements
Minimum Requirements:
- High school diploma or equivalent
- Experience in a customer service environment, or possesses the customer service attitude
Preferred:
- Bilingual (Spanish/English), or multilingual
Equal Opportunity Employer/Veterans/Disabled
#SMC
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