What are the responsibilities and job description for the SOLUTION SPECIALIST position at SEMNOX SOLUTIONS LLC?
Benefits:
Presales support
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Presales support
- Collaborate with the sales team as a Parafait Solution specialist in customer presentations helping customers select the correct solution.
- Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams.
- Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.
- Coordinate the transition between pre-sales and implementation once sale is closed.
- Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines.
- Initiate procurement related activities with the various internal and external procurement teams
- Work with customers to review the business process and create a business process document and process mapping document.
- Identify and document any solution gaps, requirements for enhancements and integration with external systems and collaborate with product development team as needed.
- Schedule and manage weekly implementation call with customers and publish weekly status reports.
- Coordinate with Installation team to plan travel for installation if needed.
- Conduct an overall validation of the solution scope and manage the transition through go live.
- Prepare training plans and execute onsite & remote training.
- Travel to customer site as part of implementation & onsite go-live assistance.
- Setup transition sessions to Support, introduce to customer and initiate hand over.
- Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer.
- Participate in the resolution of any support incidents escalated by Support team.
- Act as a primary point of contact, maintaining customer relationship and work towards customers success via the use of the Semnox solutions and services.
- Schedule and manage periodic meetings with customers according to company guidelines.
- Manage any critical issues through resolution and follow up in collaboration with internal teams.
- Any other tasks assigned by manager or company.
Salary : $55,000 - $65,000