What are the responsibilities and job description for the Technical Support Specialist position at SEMTech Solutions, Inc.?
Company Description
SEMTech Solutions, Inc. specializes in providing high-quality used SEMs, scanning electron microscope accessories, and analytical laboratory microscopy services. Our trained engineers located throughout the country are ready to repair and upgrade SEMs manufactured by various corporations.
Role Description
This is a full-time on-site role for a Technical Support Specialist located in Boston, MA at SEMTech Solutions, Inc. The Technical Support Specialist will be responsible for providing technical support, troubleshooting SEM-related issues, and ensuring customer satisfaction through effective communication and problem-solving.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Satisfaction skills
- Experience in SEM maintenance and repair is a plus
- Ability to work collaboratively in a team setting
- Strong communication and interpersonal skills
- Bachelor's degree in Engineering or related field