Operations Assistant @ Tea Company (Part-Time)

Senbird Tea is an Asian American family-owned Japanese tea company. We bring you the finest tea from family farms in Japan. With a focus on wellness and sustainability, we're dedicated to inspiring more moments of appreciation through our organic tea collection, premium gift sets, and handcrafted teaware. Join our journey to share the rich traditions of Japanese tea in nurturing a healthy mind, body, and spirit.

WHO WE ARE LOOKING FOR

We are seeking an organized and reliable part-time Operations Assistant to support all office and production operations. This individual will handle product inventory and product creation, order fulfillment, office organization, and potentially event support as needed. The responsibilities include reporting directly to the manager and fulfilling operations duties in the manager’s absence. This role has the potential to transition to a full-time role based on performance and business needs.

At Senbird Tea, we believe in fostering a culture of mentorship and supporting our community by investing in future talent. This role is ideal for someone passionate about mentoring interns, with experience in guiding and inspiring young professionals being a plus. If you thrive in an environment that values collaboration, learning, and professional growth, this is an opportunity to make a meaningful impact.

As an Operations Assistant, you will:

• Maintain an organized, clean, and efficient office environment for production.
• Pack, deliver, and fulfill all D2C & B2B orders from all sales channels as needed.
• Ensure goods are packed to meet the stipulated quantity and quality standards.
• Oversee producing necessary product inventory.
• Monitor product inventory and office supplies.
• Report inventory and office supply needs to management and be accountable for replenishing low stock items for production and order fulfillment.
• Package, pick up, organize, and deliver packages that may weigh up to 50 lbs.
• Analyze all operations to share suggestions for improvement.
• Improve quality, productivity, and profitability of processes and procedures.
• Uphold a safe, welcoming, and collaborative team culture and work environment.
• Mentor and support interns in their professional development, consistently providing feedback and fostering a learning-rich environment.

You have:

• Interest in hands-on operations and/or e-commerce.
• Efficient, organized, reliable, curious, and friendly personality.
• Ability to handle multiple priorities and work on various projects in parallel.
• Good manual dexterity and ability to perform repetitive tasks with accuracy.
• Excellent communication skills and ability to collaborate effectively with team members.
• Strong organization, critical thinking, and interpersonal skills.
• Bilingual Japanese and English is a huge plus but not required!

Requirements:

• Open-minded, a fast learner, enthusiastic, and adaptable personality.
• Possess attention to detail, efficiency, flexibility, variety, and growth potential.
• Self-motivated and must be able to work independently as well as part of a team.
• Love for tea with an interest in Japanese culture.
• Ideally 1–2 years of order fulfillment experience.
• A passion for mentoring interns and developing talent in a collaborative and inclusive environment.
• Schedule: Mondays to Thursdays, 3 or 6-hour shifts

You are:

• A mentor: You enjoy sharing your knowledge and supporting the growth of others. You’re patient, approachable, and driven to make a difference.
• A multi-tasker: When it comes to handling multiple projects at once, you’re a pro, anticipating every project need before it’s needed. You have great analytical, scheduling, and management skills.
• Communicative: You provide clarity in communication, both in verbal and written form. Your calm and direct approach to communication is immediately recognized, whether you’re delivering a presentation, hosting a meeting, or sending a simple email.
• Motivated: You commit to quality. Under the pressure of a tight deadline, you can maintain a flexible, positive approach to assignments and overcome a challenge. You’re effective and organized, providing sound judgment and decision-making abilities.

Benefits:

• Flexible schedule – work/life balance is important!
• Free tea – wellness is one of our core values.
• Employee discounts – your friends and family will enjoy it!
• Professional development and mentorship – we want to support your career growth and value your contributions in fostering a culture of learning and giving back to the community.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 24 per week

Experience:

• Order fulfillment: 2 years (Preferred)
• Operations: 1 year (Preferred)

Ability to Commute:

• Long Island City, NY 11101 (Required)

Work Location: In person

Salary : $20