What are the responsibilities and job description for the Technical Support Engineer position at SencorpWhite?
Location : This is a remote position. Open to home base locations such as OH, TN and NC
Purpose of the Role : Responsible for ensuring the successful integration, commissioning, and support of software solutions related to Weland vertical lift modules (VLMs) and accompanying software packages, including CompactTalk, CompactStore, and SencorpWhite proprietary software. The ideal candidate will have hands-on experience in software deployment, customer training, troubleshooting, and integration with customer systems. PLC experience, particularly B&R PLC, is highly valued.
Key Responsibilities :
- Assist in pre-deployment planning to ensure smooth software integration with customer equipment by working closely with customers to understand their system integrations and use cases.
- Commission VLM equipment and deploy software solutions (CompactTalk, CompactStore, and custom applications).
- Resolve complex or previously unknown problems requiring high level technical expertise and business acumen.
- Provide expert technical guidance to Field Service to resolve customer issues efficiently.
- Establish and maintain lines of communication with engineers on design, reliability and maintenance issues pertaining to our products.
- Manage multiple concurrent projects across various geographic locations, ensuring timely completion of installations and support services.
- Prioritize tasks and coordinate with both internal teams and customers to meet project deadlines and expectations.
- May require travel to international / domestic sites to support Installation
- Assist with recruiting and training new personnel.
Skills and Abilities Required :
Excellent troubleshooting skills, both remote and on-site.
Qualification requirements :
PLC - Configuration, programming - B&R, Allen Bradley, Siemens Step 7
Core Competencies
