What are the responsibilities and job description for the Head of Sales, East Coast/EME position at Sendbird?

Job Description

Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000 of the world's most popular apps—including industry leaders like Match Group, Virgin Mobile, Noom, Hyundai, and Redfin—Sendbird powers over 7 billion messages every month.

Reporting directly to the CRO, the Head of Sales for the US East / EMEA will drive revenue growth and expansion in the market. You will be responsible for growing and developing two regional teams focusing on outbound activity.

You will best fit this role if you possess proven sales leadership skills and drive high-performance teams. You combine energy, strategy, and excellence in your work and believe in support, enablement, and accountability from yourself and others. If you have been wanting to enter the world of Agentic AI without the risk, this is your opportunity. We have technical scale, security and compliance, and thousands of customers as your foundation to offer the value of the AI workforce for delightful customer service.

Candidates must reside in the eastern United States with good access to a major airport.

What you will do

Hire and / or develop two regional teams, one based in London and the other based virtually in the eastern US.
Drive execution of sales policies and practices by enabling and coaching your teams, including joining calls, ensuring the team is product experts, and identifying growth plans.
Develop strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization.
Provide accurate forecasting to hit and exceed the team's revenue targets for the region and individual accounts.
Build and maintain strong, long-lasting customer relationships
Effectively communicate the value proposition through proposals and presentations

Who you are

You're an incredibly sharp and driven professional with confidence that lacks ego.

You're a constant learner with a high level of EQ.

You have a strong sense of integrity and are deeply relationship-oriented, understanding the value of building strong rapport across the organization.

You possess strong analytical and negotiation skills.

You are a good coach, knowing when to lean in with support and when to hold firm on expectations.

You have a passion and curiosity for how technology offers valuable solutions to our customers that, in turn, help them to achieve their goals.

You're a strong communicator who conveys complex ideas with clarity, confidence, and authority.

What you bring to the table

Proven ability to lead and mentor world-class salespeople.

7 years of experience in sales leadership at successful, high-growth technology platforms.

Have at least 5 years of experience closing six and seven-figure deals.

Previous SaaS experience, selling into Product and Engineering segments.

Sales leadership experience regionally throughout both the US and EMEA markets.

Our US benefits include (but are not limited to)

20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest / rejuvenation days and birthday day off

Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)

Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan

Equity program

401K program

Parental leave

Life and disability insurance

Be Your Best Self : An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $320,000 - $390,000 OTE . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000 leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Salary : $3,500

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