People Operations Generalist

Sendbird is seeking a People Operations Generalist for our dynamic and fast-growing company. In this position, you will report to the CFO and work closely with a global People & Culture team to provide essential services to the Sendbird community, including but not limited to onboarding/offboarding, benefits administration, and immigration support.

What you will do

• Champion our core values, participate in the development and execution of the People Operations roadmap, and create "moments that matter" throughout the employee journey
• Support People Operations functions in the US and EMEA, such as Pre-Hire, Onboarding, and Offboarding.
• Provide assistance in payroll processing to ensure all employees' accurate and timely payments.
• Provide People Operations support across the business and serve as a point of contact for general benefit and people-related questions.
• Own tools, systems, and infrastructure that support the People function, such as Pave and BambooHR.
• Identify opportunities for efficiency and process improvements in benefits, immigration, policies, compliance, and HR data management.
• Provide analytics and insights about the workforce to enhance business operations.

Who you are

• Critical thinker - you use logic and analytics to evaluate process needs and identify improvements.
• Emotionally intelligent - you build strong trust with leaders and employees.
• Empathetic - you connect well with employees and understand their needs.
• Motivated by challenges - you bring positivity to solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
• Responsible and accountable - you have a strong attention to detail and organization.
• Solution-oriented - you use a combination of judgment, intuition, and constant curiosity to draw the best conclusions and shape a path forward.
• Confidential - you exhibit the utmost sensitivity to the private and critical nature of employee information.
• Exceptional communication both written and verbal; clear, concise, and courageous in giving tough but supportive feedback when needed
• Action oriented - you thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all

What you bring to the table

• B.S. or B.A. degree and minimum 4 years of relevant, progressive career experience
• Positive and professional business presence
• Strong working knowledge of HR policies and laws
• Deep understanding of the tech startup industry
• Experience with a wide variety of systems and tools (HRIS systems, people management platforms, etc.)

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $120,000 - $140,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs that may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000 leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.