Case Manager

Why Join Us?

When you join SENDCAA, you’re not just taking a job—you’re becoming part of a movement dedicated to creating positive change. Every role here has a purpose that extends beyond daily tasks, offering an opportunity to make a meaningful impact on people’s lives. If you’re passionate about community service and eager to be part of a team working toward a common mission, we encourage you to apply. Together, we can make a difference.

Employee Benefits and Wage:

• 403(b)
• Generous 403(b) company contribution with no match necessary after 90 days of employment.
• Health insurance, dental and vision (eligible almost immediately-1st of the following month).
• Paid time off
• Sick Time
• Holiday Pay
• Professional development assistance
• 5% increase in pay after 90 probationary period

Position Summary

SENDCAA is seeking a Veteran Services Case Manager to provide housing supports for Veterans and those who are unhoused in Southeastern North Dakota. Candidates who bring lived experience with housing instability, coupled with strong interpersonal skills and a commitment to Veteran services, are encouraged to apply. Your personal insights and professional expertise will be invaluable in building trust with the communities we serve.

Responsibilities of the Position

• Engage housing instable Veterans in relationship-based coaching services.
• Conduct regular meetings to track progress and maintain ongoing communication.
• Provide referrals to resources (housing, benefits, etc.) and offer follow-up support.
• Employ motivational interviewing and case management techniques to identify and overcome barriers.
• Foster person-led decision-making, empowering families to set their own goals.
• Conduct comprehensive assessments to identify barriers to employment and services.
• Document client progress, case management activities, and referrals accurately and in a timely manner.

Essential Skills

• Ability to maintain regular and normal attendance for client care.
• Strong verbal and written communication skills, with an ability to maintain professional relationships.
• Ability to prioritize tasks and manage time effectively.
• Experience with Microsoft Office (Outlook, Excel, SharePoint) and online data systems.
• Must be sensitive to cross-cultural differences and work effectively to find solutions.

Work Conditions

• Hours: Monday to Friday, 8:00 AM to 4:30 PM with flexibility to meet client needs.
• Travel: Frequent travel to client homes and external agencies.
• This position requires regular, in-person interaction with clients to provide excellent service and maintain strong professional relationships. Due to the nature of the role, remote or work-from-home arrangements are not possible. The work is primarily conducted in the community and at 3233 S. University Drive in Fargo, ND ensuring consistent collaboration with clients and team members.