What are the responsibilities and job description for the Home Associate position at Sendik's Food Market?
Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.
With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.
When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.
Role Title
Home Associate
Manager
Home Manager
Job Summary
The Home Associate will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility as a Home Associate will be to build rapport with customers, while maintaining the Home Department. In addition, the Home Associate will assist with limited floral prep work as well.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.
Work Experience
Duties/Responsibilities
- Serve customers in the Home Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Engaging with customers in order to create a warm and welcoming environment
- Provide consistent, timely and friendly customer service when answering questions and making suggestions
- Accurately and efficiently document customer orders
- Maintain the Home Department, including, but not limited to, prepping, watering, stocking flower and plants and assisting with merchandising and stocking of gifts
- Assist Floral Designer with design work as needed
- Assist with the training and mentoring of new associates in the Home Department
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Home Department duties as needed
Qualifications
- Must be a minimum of 16 years of age due to required operation of Home equipment
- Eagerness to interact with customers
- Strong sense of team – ability to anticipate the needs of the team
- Ability to work at a fast paced and efficient manner
- Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
- Excellent time management, prioritization and organization skills
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift up to 50 pounds
