Bilingual Lead Care Manager

Overview

Do you enjoy empowering youth and families in connecting to resources and services? If so, join our dedicated Enhanced Care Management team at our ECM San Jose program today!

As the Bilingual Lead Care Manager, you’ll collaborate with youth, families, and care teams to craft individualized care plans, assess for resources and services, and facilitate communication among community partners as needed. You will play a pivotal role in educating youth and families about available supports and accompanying them to appointments when needed to ensure they feel empowered and informed.

This position schedule is Hybrid; provide in-person services & complete documentation remotely.

ABOUT ENHANCED CARE MANAGEMENT

The Enhanced Care Management (ECM) program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management. Team members work with youth and families providing services almost exclusively in the community: in families’ homes, schools, other community locations that's within a 90-mile radius of the program office.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Conduct outreach to enroll new clients in ECM, establishing rapport and trust
• Coordinate care activities and maintain communication with external providers including county substance use disorder and specialty mental health providers as appropriate
• Collaborate with youth, families, and care teams to assess needs and develop comprehensive care plans
• Manage referrals, coordination, and follow-up to needed services and supports
• Provide education and identify support needs for youth and their families
• Build and foster collaborative relationships with community resourcing agencies
• Provide services in-person and accompany clients to appointments when needed
• Complete required documentation in a timely manner

Qualifications

REQUIRED:

• Experience/education requirements:
  • Bachelor's degree OR
  • Associate degree or equivalent 1 year of applicable work experience OR
  • High school diploma/GED 2 years of applicable work experience
  • Applicable experience includes paid or unpaid work with youth, families, or in the social services field. This role requires experience supporting families impacted by complex systemic disparities that contribute to community and individual mental health challenges
• Bilinugal Spanish skill set required
• Flexible schedule with the ability to work some evening hours or earlier mornings, scheduled ahead of time as needed
• Must be at least 21 years of age
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Proof of up-to-date COVID-19 vaccination 

PREFERRED:

• Prior case management and community-based experience
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks

Schedule

• Full-time; Monday - Friday, 9am - 5pm
• Flexible schedule with ability to work earlier mornings or evenings as needed
• Hybrid; provide in-person services & complete documentation remotely

Benefits

• Starting at $28.64 - $31.14 per hour, commensurate with experience
  • Additional compensation provided upon passing bilingual language proficiency exam
  • Salary increases each year
• Mileage reimbursement
• 5 weeks of Paid Time off and 11 Paid Holidays
• Comprehensive benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Scholarship opportunities, ongoing training, and professional development opportunities
• Promotional opportunities across the agency in California and Washington

Salary : $29 - $31